Senior Manager- Mountain Operations

Job Summary

The Senior Director of Skiing Operations provides leadership managementand direction forall summer and winterski related Operationsat Homewood Mountain Senior Director of Skiing Operations will support all management teams when Senor Director of Mountain Operationswill report to the VP & General Manager and work alongside theSeniorManagementand Leadership Teamsin developing and executingcompany and resort wide roleis directly responsible to ensure the overall success ofTheSki Resortassociated with the following; accountability forexecutingdailyski mountainoperations futureand strategicplanningreporting of operationsemployeehiringand performance staff development financial results which include expense and labor management in accordance with budget requirementsandcompliance with all governmental regulationsensuring that safety is paramount across the resorts year-round operations for both staff and guests.

Duties and Responsibilities

• Responsible for overall Ski Mountain Operations including the following departments: Lift Operations Lift Maintenance Snowmaking Grooming Terrain Parks (as applicable) Trail Maintenance Ski and Snowboard School Resort Services Patrol and Mountain Safety Environmental Compliance on mountain.
• Oversee the management and administration of skiing operations to produceexceptional guest and employee experiences.
• Develop and maintain company policies and procedures regarding guidelines established by regulatory agencies and best practices in the ski resort industry. Assist and produce direct reports with budgetary responsibilities as necessary.
• Assist direct reports with their personal leadership development preparation of budgets setting goals and objectives (including measurement methodology) to improve the performance of each operation.
• Attend and actively participate in all senior team leadership meetings operational meetings and required company functions.
• Communicate information to all Mountain Operations staff to ensure the proper distribution of resort activities and general information.
• Responsible to oversee and participate in the hiring and training for all employees to ensure a professional on the mountain team is developed.
• Evaluate the performance of all staff members regularly including disciplinary action as needed.
• Complete proper paperwork and reporting as required by operations human resources and legal regulations are done in a timely and accurate manner.
• Ensure safe opening and closing procedures of the ski mountain in collaboration with the ski patrol/safety sr. manager.
• Ensure the ski lifts are maintained and operated in accordance with the rules and regulations of CPTSB ANSI regulations.
• Plan the necessary inventory to order and stock the appropriate supplies to maintain all equipment for the resort.
• Oversee the scheduling of snowmaking production to ensure a successful winter skiing experience. Track all water usage for billing purposes. Monitor electrical usage to control overall expenses for the company.
• Coordinate and oversee the grooming team and schedule to ensure a quality snow surface which sets apart the guest experience on the mountain.
• Develop the growth and expertise of the skiing professionals who oversee the ski and snowboard school.
• Develop systems to support a hybrid (public and club) resort services department which ensures a best in class experience to engage with the ski mountain.
• Responsible for ensuring all drivers are licensed and all vehicles are maintained in accordance with the DOT regulations.
• Promotes and exemplifies the Homewood culture of exceptional guest service teamwork innovation and fun! Works well independently and with others. Enjoys pitching in whenever and wherever assistance is needed. Conducts and shows a high level of professionalism. Values our safety culture our community and maintaining a healthy sustainable environment. Ensures that guests and employees have a fun safe and memorable experience. Asks questions shares concerns or gives ideas on innovation and efficiencies that improve both the guests and employees experience.

LEADERSHIP DUTIES:

• Hire train review and discipline employees
• Coach motivate and develop staff
• Verify work activities problem solving and progress reports
• Strategizing for the future

OTHER DUTIES AND RESPONSIBILITIES:

• Develop and maintain effective relationships with the Homewood Mountain Resort Senior and Leadership teams and strategize with the teams on programs policies and initiatives contributing to the success of the entire resort
• Handle all customer and miscellaneous situations in a professional and timely manner
• Maintain excellent relationships with vendors and sponsors associated with the company
• Other duties as assigned

Skills and Qualifications

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential duties:

• Command exceptional human leadership skills suitable to guide change management during the resorts period of growth and change.
• Have excellent communication analytical and interpersonal skills.
• Strong initiative and the ability to work independently.
• Ability to work in a fast-paced environment while maintaining a high level of accuracy and courtesy.
• Must be at least 18 years old.
• Must be able to work in the United States.
• Must have a valid drivers license with at least 3 years of driving experience.
• Driving record must meet company standards.
• Must be able to operate a manual transmission.
• Must meet criminal background standards.
• Must be able to communicate effectively in English.
• Attention to detail.
• Extensive knowledge of ski area operations hand tools power tools and heavy equipment.
• Knowledge of electrical and mechanical skills.
• Ladies and Gentlemen Need Apply.
• Must maintain a well-groomed and professional appearance.
• Must be able to wear a uniform.
• Must enjoy serving people and having fun!
• Must display top notch customer service skills.
• Language Skills:
  • Literate and fluent in English
  • Ability to read and comprehend complex instructions correspondence and memos. Ability to write business correspondence.
  • Ability to effectively present information in one-on-one and group situations to customers clients and other employees of the organization.
  • Additional language(s) desirable.
• MathematicalSkills:
  • Ability to add and subtract two-digit numbers and to multiply and divide with 10s and 100s.
  • Ability to apply concepts of basic algebra geometry and trigonometry.
  • Ability to calculate figures and amounts such as fractions percentages ratios proportions area circumference and volume to practical situations.
  • Apply mathematical skills toward business/budgetary planning.
• Reasoning Ability:
  • Ability to apply common sense understanding to carry out instructions furnished in oral mathematical or diagram form.
  • Ability to deal with problems involving several concrete variables in standardized situations.
  • Ability to define problems collect data establish facts and draw valid conclusions.
• Education and/or Experience:
  • Bachelors degree (B.A. or B.S.)
  • Masters degree (M.A./)
  • Minimum of five years experience in ski area operations or equivalent combination of education and experience.
  • Minimum of five years experience in a leadership role.
• Certificates Licenses and Registration:
  • Valid Class C Drivers License with a driving record meeting the minimum standards required by Homewoods insurance carrier.
  • HazMat training.
  • Knowledge of updated B77 ANSI codes.
  • Avalanche control experience with explosives.
  • Ski and Snowboard instructional qualifications suitable to lead such a team.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Regularly required to stand sit and walk; talk and hear; taste and smell; use hands to finger handle or feel; reach with hands and arms; climb or balance; and stoop kneel crouch or crawl.
• Often required to use the computer. Specific vision abilities required by this job include close vision distant vision color and peripheral vision depth perception and ability to adjust focus.
• Ability to lift/move 50 lbs. or more and occasionally lift and/or move up to 100 lbs.
• Ability to ski or ride in any and all snow conditions that would be offered to the customer base.

Equipment Used

• Telephones PC database office supplies and filing cabinets
• Handheld radio
• Snow removal equipment
• Ski or snowboarding equipment

Working conditions

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Harsh outside weather conditions.
• Occasionally exposed to wet and/or humid conditions; high precarious places; fumes or airborne particles; toxic or caustic chemicals; extreme cold; extreme heat; risk of electrical shock; explosives and vibration.
• Noise level in the work environment is sometimes loud.
• Frequently exposed to moving mechanical parts.
• Small and large working area environments.