Senior Service Chain Operations Manager (REF4728F)

Any - Hungary

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Operational planning and / Strategic-conceptual specifications for the control of service provision in time / quality / costs (contract fulfillment responsibility)
Manage multiple Service Chains for the customer incl. associated Concrete to have understanding of SC-OPM activities and acting partial as SC-OPM
Take accountability for E2E customer delivery
Ensure the quality of services delivered to the customer
Work closely with the portfolio owner to optimize service delivery.
Provides solution approval (costing and TT approach) within deals
Accountable for Customer-impacting projects including T&T
In cooperation with Deliveries agreement on efficiency improvement measures / Conceptual collaboration with the management of the Deliveries to increase efficiency
Escalation management / take MoD actions in the year
Quality Monitoring at Delivery unit level
Regular communication with the delivery as well as with suppliers on performance and quality and communication with the customer with a technical focus
Technical management and coordination of interdisciplinary project teams also on an international level
Internal and external contacts at top management level
Development of global conceptual and interdisciplinary cooperation strategies (national and international)

Qualifications :

Fluent written and spoken German and English
Understanding about PortFolio items
Technical understanding about Cloud and its service in specfic DSM
Experience in managing a team with an international background
Detailed and proven expertise in the area of billing preferably the T-Systems solution
Good networking in the cloud services and/or public cloud community
Extensive experience with business processes and their analysis
Strong technical leadership and methodological skills paired with an analytical solution-oriented approach
Basic understanding of employee motivation
Very good presentation skills and confidence
A high level of communication skills and customer orientation is required
Confident and self-assured demeanor when dealing with internal and external contacts
High level of commitment flexibility and resilience as well as creativity and inventiveness
Very high resilience and adaptability to dynamically changing processes (startup mentality)
Willingness to travel nationally and internationally
Agile methodological and tool skills
Outward-looking mindset

Additional Information :

* Please be informed that our remote working possibility is only available within Hungary due to European taxation regulation.

Remote Work :

Yes

Employment Type :

Full-time

Operational planning and / Strategic-conceptual specifications for the control of service provision in time / quality / costs (contract fulfillment responsibility)Manage multiple Service Chains for the customer incl. associated Concrete to have understanding of SC-OPM activities and acting partial ...

Operational planning and / Strategic-conceptual specifications for the control of service provision in time / quality / costs (contract fulfillment responsibility)
Manage multiple Service Chains for the customer incl. associated Concrete to have understanding of SC-OPM activities and acting partial as SC-OPM
Take accountability for E2E customer delivery
Ensure the quality of services delivered to the customer
Work closely with the portfolio owner to optimize service delivery.
Provides solution approval (costing and TT approach) within deals
Accountable for Customer-impacting projects including T&T
In cooperation with Deliveries agreement on efficiency improvement measures / Conceptual collaboration with the management of the Deliveries to increase efficiency
Escalation management / take MoD actions in the year
Quality Monitoring at Delivery unit level
Regular communication with the delivery as well as with suppliers on performance and quality and communication with the customer with a technical focus
Technical management and coordination of interdisciplinary project teams also on an international level
Internal and external contacts at top management level
Development of global conceptual and interdisciplinary cooperation strategies (national and international)

Qualifications :

Fluent written and spoken German and English
Understanding about PortFolio items
Technical understanding about Cloud and its service in specfic DSM
Experience in managing a team with an international background
Detailed and proven expertise in the area of billing preferably the T-Systems solution
Good networking in the cloud services and/or public cloud community
Extensive experience with business processes and their analysis
Strong technical leadership and methodological skills paired with an analytical solution-oriented approach
Basic understanding of employee motivation
Very good presentation skills and confidence
A high level of communication skills and customer orientation is required
Confident and self-assured demeanor when dealing with internal and external contacts
High level of commitment flexibility and resilience as well as creativity and inventiveness
Very high resilience and adaptability to dynamically changing processes (startup mentality)
Willingness to travel nationally and internationally
Agile methodological and tool skills
Outward-looking mindset

Additional Information :

* Please be informed that our remote working possibility is only available within Hungary due to European taxation regulation.

Remote Work :

Yes

Employment Type :

Full-time

Key Skills

Customer Service
ABAP
Apps
Electronics Engineering
Large Account Management
Client Services

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About Company

Deutsche Telekom IT Solutions

The largest ICT employer in Hungary, Deutsche Telekom IT Solutions (formerly IT-Services Hungary, ITSH) is a subsidiary of the Deutsche Telekom Group. Established in 2006, the company provides a wide portfolio of IT and telecommunications services with more than 5000 employees. ITSH w ... View more

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