Senior Manager, SME Sales Operations
Senior Manager, SME Sales Operations
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Job Description
- Lead a high-performing sales team with full ownership of strategy and execution in a fast-growing market segment
- Drive revenue growth and market share by shaping Qantas Small and Mid-Sized Business sales strategy and airline program (Qantas Business Rewards)
- 12 months Fixed Term Contract based at our Mascot Campus
Weve always been pioneers and were proud to see that spirit in our people today. Our resilience has helped us through good and tough times and it still drives us to keep pushing the challenging expectations today.
Were looking for an experienced and driven Senior Manager SME Sales Operations in a pivotal role leading our Small and Mid-Sized Business team. This position carries direct accountability for airline sales in the mid-sized business segment a key segment for Qantas. Youll define and deliver the sales strategy to meet ambitious revenue and market share targets while ensuring Qantas remains the airline partner of choice for SME businesses across Australia.
Leading a multi-functional high-performing team youll be responsible for driving growth strengthening customer relationships and optimising our approach to this critical market segment. No two days will be the same with your role spanning multiple facets of the business including: leading a team of Customer Engagement Consultants who actively manage high value relationships helping customers convert to Product extract value and drive engagement; Feedback from customers and market insights are key to driving product development and optimisation opportunities youll be responsible for shaping this feedback into briefs and overseeing these through to delivery across digital operational and marketing teams.
With ownership of sales strategy and execution youll work with our Revenue Management and Marketing teams to design and deliver revenue generating activity to market
As a key leader in the SME team you will be responsible for managing sales operational and GTM activity for key strategic initiatives ensuring a customer first approach.
This is a unique opportunity to make an impact in a dynamic competitive sector while developing and inspiring a team to exceed expectations.
Youll have:
- 10 years experience in sales SME or a related field with a proven track record of delivering results
- Tertiary qualifications in Business Commerce Economics or a related discipline
- In-depth knowledge of the SME business segment and familiarity with Qantas programs
- Strong commercial acumen with the ability to navigate strategic financial technological and business issues
- Exceptional communication influencing and team leadership skills within a multi-functional team to drive performance and motivation
- Advanced analytical capability to translate data into insights and sound business decisions
- Proven experience managing complex business environments; engaging and influencing executive-level stakeholders
- Expertise in contractual negotiations fare filing processes and customer engagement models including telesales
Why Qantas
Youll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.
There are many different opportunities across our team which means youll be able to grow both personally and professionally at Qantas. Your development is a priority for us so that you can maintain the high standards our customers have come to expect and can continue to develop over time. Youll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role weve got a great track record of supporting our people to take their career in so many different directions the destinations are endless.
The Qantas employee benefits program offers amazing benefits that extend well beyond travel.
- We love to travel: Enjoy heavily discounted air travel within Australia and across the globe both for you and your family and friends as well as exclusive deals on accommodation and holidays.
- We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1) and additional purchased leave options for eligible employees.
- Well give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping food and wine insurance health and wellbeing leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles eligible portable electronic devices and professional memberships.
- Well support your wellbeing: Whether its learning to better support your own and others mental health our interactive wellbeing app or your very own tailored nutrition plan.
Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. We encourage Aboriginal and Torres Strait Islander and people of all backgrounds to apply. If you have any support or access requirements we encourage you to advise us at time of application. Your personal information will be kept confidential in compliance with relevant privacy legislation.
Be a part of something special and play your part in the Qantas story get in touch today.
Applications close Tuesday 14 October 2025.
Please note: applications will only be considered for candidates who have the right to work in Australia / New Zealand without restriction or sponsorship.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
