Customer Support - Associate
Customer Support - Associate
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Be the primary point of contact for our Business-to-Business customers through Calls Email & Chat.
- Provide timely accurate and professional support while maintaining service-level agreements (SLAs).
- Take full ownership of each interaction with proactive problem-solving and excellent customer service.
- Handle sensitive issues with a positive and empathetic approach always portraying the brand in a positive light.
- Maintain customer records and call documentation in our systems with precision.
- Meet performance metrics such as quality productivity attendance and first-contact resolution.
- Suggest process improvements and flag recurring customer issues through proper channels.
Qualifications :
- Good verbal and written communication skills in English.
- Strong customer service mindset with good communication skills.
- Ability to empathize with customers manage time effectively and work independently.
- High school diploma or equivalent and above.
- 02 years of experience (freshers welcome!).
Sutherland never requests payment or favors in exchange for job opportunities. Please report suspicious activity immediately to
Additional Information :
- Working Location: Navi Mumbai Airoli
- Timings: 8 Hours plus 1 Hour break
- Perks: Cab facilities available (within 25 Kms of office location).
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
