Customer Support Specialist
Customer Support Specialist
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Description:
We are seeking a dedicated Customer Support Specialist to join our Orlando-based team. This role involves providing top-tier assistance to clients by addressing inquiries resolving issues and ensuring a smooth customer experience. The ideal candidate is solution-oriented empathetic and capable of managing multiple communication channels with professionalism.
Responsibilities:
Respond promptly and effectively to customer inquiries via phone email and live chat
Diagnose and resolve technical and service-related issues
Maintain detailed records of customer interactions and solutions provided
Collaborate with internal teams to escalate and resolve complex problems
Assist in improving customer service procedures and documentation
Ensure a high level of customer satisfaction and support retention efforts
Qualifications :
Qualifications:
Proven experience in a customer support or service-related role
Excellent communication and problem-solving skills
Ability to manage multiple tasks and prioritize effectively
Proficiency with CRM systems and customer support software
High attention to detail and ability to work independently
Bachelors degree or equivalent experience preferred
Additional Information :
Benefits:
Competitive salary ($60000 - $66000 per year)
Opportunities for career growth and internal advancement
Comprehensive health dental and vision insurance
Paid time off and company holidays
Professional development and training programs
Supportive and collaborative team environment
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
