Customer Support Manager
Customer Support Manager
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Job Description
Job Description
We are seeking a dedicated and experienced Customer Support Manager to lead our support team in Boston. This role will oversee the daily operations of our customer support department ensuring high service quality and customer satisfaction. The ideal candidate is a strategic thinker with a strong background in customer service leadership.
Responsibilities
Lead mentor and develop a team of customer support representatives
Design and implement effective support processes and procedures
Monitor customer interactions and ensure consistent service excellence
Analyze support metrics and provide insights to improve performance
Handle complex customer issues and provide escalated support
Collaborate with cross-functional teams to improve the customer experience
Prepare and deliver performance reports to senior management
Qualifications :
Qualifications
Proven experience (3 years) in a customer support or service management role
Strong leadership and team management skills
Excellent communication and problem-solving abilities
Familiarity with CRM systems and support software
Ability to work in a fast-paced environment and manage multiple priorities
Bachelors degree in Business Communications or a related field (preferred)
Additional Information :
Benefits
Competitive salary range: $60000 - $65000 per year
Opportunities for professional growth and advancement
Comprehensive health dental and vision insurance
Paid time off and holidays
Ongoing training and leadership development programs
Supportive and collaborative team environment
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
