Customer Support Assistant
Customer Support Assistant
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Description
We are currently seeking a detail-oriented and proactive Customer Support Assistant to join our team in Washington DC. This role is essential in ensuring top-tier service for our clients managing inquiries and resolving issues with efficiency and professionalism. The ideal candidate will have strong communication skills and a genuine desire to help others.
Responsibilities
Respond to customer inquiries via email phone and internal systems
Resolve client issues promptly and effectively escalating when necessary
Maintain accurate records of interactions and resolutions
Collaborate with internal departments to improve service delivery
Follow up on client feedback to ensure satisfaction
Identify opportunities to streamline support processes
Qualifications :
Qualifications
High school diploma or equivalent required; associate or bachelors degree preferred
Minimum of 1 year in a customer service or administrative support role
Excellent verbal and written communication skills
Strong organizational skills and attention to detail
Ability to multitask and manage time effectively
Proficiency in Microsoft Office and basic CRM systems
Additional Information :
Benefits
Competitive salary ($50000 - $56000 per year)
Opportunities for growth and advancement within the company
Paid time off and holidays
Health dental and vision insurance packages
Supportive team environment and professional development programs
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
