Account Executive (APAC)
Account Executive (APAC)
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Job Description
Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries. Trusted by over 15000 ecommerce brands Gorgias supports growing independent shops to globally recognizable brands.
Built for Shopify and powered by advanced ecommerce integrations Gorgiass conversational AI understands your brand tools policies and customers to drive personalized 1-to-1 conversations from editing orders and initiating returns to making product recommendations. Gorgias where every customer interaction feels personal support becomes sales and conversations shape success.
About the Team
The Account Executive/Account Management orgs at Gorgias help fuel the growth of Brands around the globe by offering the only conversational AI purpose built for eCommerce to drive sales and resolve support inquires. As the #1 CX and automation platform for eCommerce locally Gorgias works with hundreds of partners and nearly 2000 APAC merchants to support their CX needs. As part of our growth goals this role will focus on converting prospects into long-term customers. Youll join a high-performing team (ranked in the top 10% of sales orgs by RepVue) and contribute directly to our growth in Australia and broader APAC markets.
What Youll Do
Manage the full sales cycle from inbound discovery to demo to close
Manage select cross-sell and expansion opportunities (roughly 20% of role) with existing Gorgias customers
Sell Gorgias core product offerings to e-commerce brands across APAC
Own a quota and optimize your process to exceed it
Partner with Marketing and Partnerships teams to qualify and convert inbound leads
Collaborate cross-functionally to ensure a smooth customer transition post-sale
Who You Are
A proven sales performer with 23 years of closing experience ideally in SaaS
Comfortable running discovery live demos and navigating multi-stakeholder deals with new and existing customers.
Consistently exceed quota targets; a true winner mindset
Coachable curious and humble with a strong desire to grow
Entrepreneurial and self-directed you thrive in fast-paced and evolving environments
Excellent communicator and persuasive storyteller with strong listening skills
Able to simplify complex solutions into clear business value
Nice to Have
Experience selling to or working within the e-commerce space
Experience at a tech startup or scale-up
Background as an e-commerce founder or working directly with DTC brands
Perks and Benefits
5 weeks PTO
Paid sick leave
Paid parental leave (16 weeks)
Latest MacBook Pro
Paid lunch (included in your base salary) - 5000 $AUD
Superannuation paid even when on leave
$1000 (AUD) work from home stipend
Get up to $2800 (AUD) of learning material per year (includes books courses training sessions that are easily identified and linked with your job scope. This also covers individual coaching!) $700 (AUD) Wellness stipend that is included in this number.
Company and Team Retreats (2 trips per year)!
Diversity & Inclusion at Gorgias
We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants of all backgrounds experiences and perspectives. At Gorgias we believe that diverse teams drive innovation and better decision-making. We do not discriminate based on race color religion gender identity sexual orientation disability age or any other protected status.
If you need accommodations to participate in the application or interview process perform essential job functions or access other employment benefits please contact us at . Lets grow together!
Required Experience:
IC
Employment Type
Full-Time
