CRM Executive
CRM Executive
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Job Description
2COMS Group is hiring a dynamic and client-focused CRM Executive to join our growing team!
If you are someone who believes in building strong client relationships resolving issues with empathy and driving customer success we are looking for you.
Requirements
Key Responsibilities:
- Manage end-to-end client communication and relationship building.
- Handle client concerns and escalations with promptness and professionalism.
- Ensure high levels of customer retention through service excellence.
- Provide timely issue resolution and maintain client satisfaction.
- Maintain proper documentation of client interactions and feedback.
Qualifications:
- Candidates with relevant experience in client handling customer service or CRM will be preferred.
- Fresh MBA Graduates (Marketing/HR) are welcome to apply especially those keen to grow in a B2B business environment.
- Must have a willingness to travel for client meetings and relationship building.
- Excellent communication skills along with analytical thinking and business acumen.
- A pro-active mindset with a passion for achieving business targets and delighting clients.
Benefits
Employment Type
Full Time
Key Skills
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