Customer Identity Segment Lead
Customer Identity Segment Lead
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
About the opportunity
As a Customer Identity Segment Lead at N26 you will take ownership of the performance and strategic development of the Customer Identity journey with a specific focus on conversion rate onboarding cost and KYC provider efficiency. In this role you will act as a business owner for the segment balancing customer experience regulatory compliance and commercial efficiency.
Youll work closely with Product Engineering Risk & Compliance and Data teams to drive measurable impact across our onboarding and verification flows. This is a strategic leadership position reporting into the Head of Banking Foundations and offers the opportunity to shape how millions of customers join and engage with N26.
In this role you will
Own and lead the customer identity segment end-to-end from funnel entry through successful onboarding with a focus on conversion cost and compliance.
Drive and monitor key Customer Identity KPIs including:
Onboarding cost per verified customer
KYC provider performance (cost success rate SLA adherence)
Overall onboarding funnel conversion
Compliance and regulatory adherence (e.g. AML/KYC audit readiness)
Define and deliver strategic improvements to onboarding journeys in collaboration with product and engineering.
Act as the primary business stakeholder for our KYC providers ensuring contractual and operational alignment.
Lead quarterly OKR definition and tracking for your segment.
Identify and execute opportunities for cost savings and operational efficiency without compromising customer experience or regulatory obligations.
Partner with Data and Analytics to continuously test learn and improve onboarding flows.
What you need to be successful
Proven experience in customer identity onboarding or KYC/KYB environments ideally within fintech or regulated industries.
A strong data-driven mindset with the ability to interpret KPIs and derive actionable insights.
Experience managing external vendors and driving accountability across partner performance.
Demonstrated ability to balance compliance cost-efficiency and customer experience in a high-stakes environment.
Excellent stakeholder management and communication skills.
Fluency in English; additional European languages are a plus.
Employment Type
Full Time
