Customer Solution Center Rep 3 - Technical
Customer Solution Center Rep 3 - Technical
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Job Description
Description
Job Role :
AMS Commercial PS DSO Voice
Organization :
HP CS CCC Bangalore
Team :
AMS Commercial PS Workstation Chat Team
Eligibility Criteria :
Employees with 12 Months tenure in PRI Associate 2 can apply.
Strong process & Technical knowledge required in Computer Hardware and Software Troubleshooting skills and methodologies
Willingness to work in 24X7 environment rotating shifts and weekly offs.
Employees in Corrective Action/Performance Improvement Plan in the last six months are not eligible to apply.
Technical certifications would be an added advantage. Awareness of RPOS / Workstation product lines will be a plus point. The candidate should have excellent CRM skills Email/Chat Etiquettes. Answer queries from customers /HP Partners in order to resolve specific problems. Must possess very strong problem solving and resolution experience.
Strong in Technology (Scope within PS supported Product Lines) knowledge. Must possess the zeal to demonstrate Customer First culture in every interaction. Support Workstation Products. High Levels of demonstration of Interpersonal & communication skills with multiple internal and external stakeholders. Work with L2 and L3 engineers and provide solutions to the customers query
Job
ServicesSchedule
Full timeShift
No shift premium (India)Travel
Relocation
Equal Opportunity Employer (EEO)
HP Inc. provides equal employment opportunity to all employees and prospective employees without regard to race color religion sex national origin ancestry citizenship sexual orientation age disability or status as a protected veteran marital status familial status physical or mental disability medical condition pregnancy genetic predisposition or carrier status uniformed service status political affiliation or any other characteristic protected by applicable national federal state and local law(s).
Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.
If youd like more information about HPsEEO Policyor your EEO rights as an applicant under the law please click here:Equal Employment Opportunity is the LawEqual Employment Opportunity is the Law Supplement
Employment Type
Full-Time
