Social Media Agent
Posted on :
14-04-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 2718371
- Agent check Social Media networks at all time, if it is complaint and was not resolved immediately, takes it offline and obtain customer details and contact number.
- Guide customers on available Ooredoo product and services, packages, value added services
- Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
- Ensure proper recording and closure of all issues.
- Research, diagnose, troubleshoot and identify solutions to resolve customer issues.
- Agent to follow-up and check complaint status with the concerned department by emails
- Communicate in a helpful and friendly manner with every customer over the telephone
- log in customer queries in Ooredoo provide Applications and resolve customer complaints in frontline itself or escalate to concerned dept.
Employment Type
Full Time
Department / Functional Area
Key Skills
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