Guest Relations Agent
Posted on :
21-05-2024
Employer Active
1 Vacancy
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Job Description
- Prepare for daily VIPs arrivals in terms of room allocation, amenities and special requests of Guests.
- Achieve Quality Audit result of 95% and above through consistent documented trainings
- Keep VIP folders ready for VIP arrivals and All inclusive Arrivals (Reg.-cards, room keys, welcome letter)
- Assist and process check in/out for VIPs guests efficiently and professionally.
- Escort guests to their rooms and conduct Room Orientation.
- Update guest information into the computer after a complete check in.
- Provide friendly sand courteous service to guest and respond promptly to all requests and inquiries at all time
- Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up
- Achieve the highest Guest Satisfaction measured by TRUST YOU platform.
- Handle issuance of guest room key cards and ensure effective control for guest security.
- Ensure that all messages, mails and packages are delivered to the guest room.
- Assist at the Information counter and Business centre & M Lounge as and when assigned.
- Have knowledge of the hotel rate codes, package, segmentation, discounts and how to handle each.
Employment Type
Full Time
Department / Functional Area
Chefs / F&B / Housekeeping / Front Desk
Key Skills
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