Training and Customer Success Manager with German

Who we are:

We are a team of over 800 employees consisting of doctors MTAs and technology enthusiasts who believe that the statutory health system is one of the greatest civilizational achievements of our time. But the system needs help to prepare itself for the future in the new millennium. We want to drive this change and create a digital platform for a new type of outpatient care. So that what really counts comes back into focus: the doctorpatient relationship.

Your mission:

• You will report to our Vice President of Product and are responsible for onboarding our clinical staff to our internally developed digital tools and supporting them in everyday usage.
• You will lead the Customer Success Team.
• As a person who has a deep understanding on how our software works you are able to unblock our clinical staff when they run into issues with our software.
• You will create learning materials (webinars etc.) based on our documentation.
• You will organize and conduct training sessions (remotely).
• You will track the success of the usage of the software tools in our practices collect valuable feedback from our users and pass it on to our product managers in a structured format.

Your talent:

• You have 2 years of relevant proffesional experience in a fastpaced environment (eg startup).
• You have 2 years of experience in people management.
• You have experience in creating (software) documentation.
• You have experience in creating training materials and conducting training sessions.
• You have strong communication skills and are persuasive with your solutionoriented nature.
• You communicate confidently both in German (C2) and English (C1).
• Bonus: You have experience in ambulatory medicine.

Our offer:

• Participate in a mission with real social impact
• Steep learning curve and broad development opportunities
• Flat hierarchies and a team of experienced colleagues
• Balance between home office and working in the office
• High autonomy in the implementation of agreed goals
• 25 days of paid leave 2 additional days after completing your 1st year in the company
• Additional health insurance and multisport packages