German Speaking Customer Advisor

Join our dynamic and fastgrowing team in the heart of Sofia! We are a leading company in the travel industry dedicated to providing exceptional travel experiences to our clients worldwide. Our focus is on delivering highquality customer service and ensuring our clients have a seamless and enjoyable travel experience.

Job Description:

We are seeking a motivated and enthusiastic GermanSpeaking Customer Advisor to join our vibrant team in Sofia. As a Customer Advisor you will be the first point of contact for our Germanspeaking clients providing them with excellent service and support. This role is ideal for someone who is passionate about travel enjoys helping people and is eager to develop their career in a customeroriented environment.

Key Responsibilities:

• Handle incoming calls emails and chat inquiries from Germanspeaking customers.
• Assist clients with their travel inquiries reservations and booking modifications.
• Provide accurate and detailed information about our travel products and services.
• Resolve customer issues and complaints in a professional and timely manner.
• Maintain uptodate knowledge of company products services and policies.
• Collaborate with other departments to ensure customer satisfaction and operational efficiency.
• Record and manage customer information in the companys database.
• Participate in training sessions and ongoing professional development opportunities.

Qualifications:

• Fluency in German (both written and spoken) is mandatory.
• Proficiency in English (both written and spoken) is a plus.
• Strong communication and interpersonal skills.
• Customer service orientation with a focus on providing excellent service.
• Ability to work effectively in a fastpaced environment.
• Basic computer skills and familiarity with MS Office applications.
• Prior experience in customer service or the travel industry is advantageous but not required.

Benefits:

• Competitive salary and performancebased incentives.
• A 3000 BGN signing bonus paid in the first month.
• Comprehensive relocation package for candidates moving to Sofia including flight tickets and accommodation.
• Opportunities for career growth and development.
• Extensive training programs to enhance your skills and knowledge.
• Friendly and supportive work environment.
• Access to company events travel discounts and other perks.

Why Join Us:

• Be part of a leading travel company with a global presence.
• Work in a multicultural and dynamic team.
• Enjoy a centrally located office in Sofia with modern amenities.
• Take advantage of our comprehensive relocation package to make your transition to Sofia smooth and hasslefree.
• Benefit from our commitment to employee wellbeing and professional growth.

If you are excited about the opportunity to work in the travel industry and meet the qualifications listed above we would love to hear from you!

Remote Work :

No