Senior Oracle Functional Consultant-Financials

The ideal Customer CARE Specialist is caring and compassionate, enthusiastic, solutions-oriented and committed to providing outstanding service to all our customers.

This role is a fully remote, work from home position.
Shifts:

Full-time. Shift times will vary upon business need. Schedule flexibility, including nights.

Training:

Orientation: 1 week (Tuesday Friday) 7:00AM 4:00PM PST

Training: 3 weeks (Monday Friday) 7:00AM 4:00PM PST

A day in the life

• Successfully troubleshoot and resolve all customer service inquiries or issues via incoming phone/email and/or chat contacts
• Provide Customers with critical service and product information, ensuring customer satisfaction
• Process orders and enter data into order entry system
• Track customer packages
• Other duties as assigned

You own this if you have

• 6+ months experience within a customer service-focused environment, such as contact center, retail, hospitality, or food and beverage (preferred)
• Excellent communication skills
• The ability to work in a fast-paced environment and demonstrate a high sense of urgency
• Understanding of computer systems and troubleshooting issues with minimal assistance
• Ability to work a set schedule (scheduled start, stop, breaks and lunches), including nights, weekends, and holidays, with required overtime as business needs; flexibility required during peak times
• A quiet, distraction free, secure home workspace
• The ability to work your entire shift using a computer while stationed at a desk, wearing a headset, and turn on the camera when requested by leadership
• Wired, high-speed Internet, Modem or Router w/ Ethernet Port Thin client must connect directly (No Satellite Internet or Wi-Fi)