L1 Desktop Support Engineer EG
موقع الوظيفة:
الراتب:
الخبرة المطلوبة:
تم النشر:
آخر موعد للتقديم:
عدد الوظائف الشاغرة:
ملخص الوظيفة
- Client in 190 countries
- 6000 Engineers
- 200 Enterprise Clients
- Provide first/second level contact and problem resolution for customer issues.
- Work with Third Party Vendors to remediate complex AV issues as needed.
- Provide timely communication on issue status and resolution.
- Maintain ticket updates for all reported incidents.
- Install upgrade support and troubleshoot XP Windows 7 Windows 8.1 Windows 10 and Microsoft Office 2010 Cisco Jabber another authorized desktop application.
- Should have basic knowledge of Mac operating system to support Apple pc users.
- Install upgrade support and troubleshoot for printers computer hardware.
- Performs general preventative maintenance tasks on computers laptops printers.
- Performs remedial repairs on Desktops laptops printers and any other authorized peripheral equipment.
- Use diagnostic tools to troubleshoot problems associated with network connectivity and workstation hardware/software.
- Bachelor Degree or equivalent in Computer Science or related field.
- Minimum of 18 months years of IT experience.
- Windows 7-10 Microsoft Active Directory utilization of GPOs MS Office 365 PC hardware installation and troubleshooting Enterprise anti-virus solutions Helpdesk ticketing systems.
- Mobile device management including IOS and Android devices Enterprise encryption solutions Windows PC/laptop management via Active Directory.
- Proven analytical troubleshooting and problem- solving skills.
- Proven ability to multi-task effectively determine priorities and meet SLAs.
- Excellent communication relationship-building and internal customer service skills
- Adaptable and flexible in a fast-changing industry and work environment.
Required Skills:
Key Responsibilities Identify opportunities for automation within Workplace Services (device provisioning software deployment user onboarding/offboarding service requests). Develop implement and maintain automated workflows using scripting or native platform automation tools. Automate repetitive tasks in endpoint management collaboration tools and cloud applications. Support self-service portals and virtual agents to reduce manual ticket handling. Integrate automation with existing workplace platforms (Microsoft 365 Citrix Intune Teams). Monitor and troubleshoot automated processes to ensure reliability scalability and minimal end-user disruption. Document automation workflows scripts and standard operating procedures. Analyze workflow performance identify bottlenecks and continuously improve efficiency. Collaborate with IT support teams to align automation with business priorities and employee experience goals. Ensure compliance with security policies governance standards and data privacy regulations. Required Skills & Qualifications Bachelors degree in Computer Science IT or equivalent experience Hands-on experience with workplace automation tools and platforms: Scripting / Automation: PowerShell Python Bash JavaScript Workflow automation: Power Automate Automation Anywhere ServiceNow Virtual Agent (optional) Jira Service Management SharePoint workflows Endpoint & Device management: Microsoft Intune Endpoint Manager SCCM Familiarity with digital collaboration platforms: Microsoft 365 Teams SharePoint Citrix Workspace Understanding of Windows and macOS environments for end-user devices Knowledge of identity and access management (IAM) for onboarding/offboarding automation Strong analytical problem-solving and troubleshooting skills Excellent communication skills to work with both technical and non-technical stakeholders
عن الشركة
Our History Founded in Belgium in 2001 as an IT services company, Excis expanded across Europe and established it’s HQ in the UK. The delivery of 24/7 support was followed by the provision of end-to-end solutions, including IT and audiovisual design, installation and servicing. Exci ... اعرض المزيد
