WERE HIRING A L1 DESKTOP SUPPORT ENGINEER IN CAIRO EGYPT!
Excis is a global IT support leader driven by innovation and collaboration. Were looking for a proactive Desktop Support Engineer to join our team in Cairo. Join us for a rewarding career in a supportive family-like environment where youll look forward to coming to work every day.
Client in 190 countries
6000 Engineers
200 Enterprise Clients
We foster an open friendly and supportive growth-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together we put our people first.
Key Responsibilities:
Provide first/second level contact and problem resolution for customer issues.
Work with Third Party Vendors to remediate complex AV issues as needed.
Provide timely communication on issue status and resolution.
Maintain ticket updates for all reported incidents.
Install upgrade support and troubleshoot XP Windows 7 Windows 8.1 Windows 10 and Microsoft Office 2010 Cisco Jabber another authorized desktop application.
Should have basic knowledge of Mac operating system to support Apple pc users.
Install upgrade support and troubleshoot for printers computer hardware.
Performs general preventative maintenance tasks on computers laptops printers.
Performs remedial repairs on Desktops laptops printers and any other authorized peripheral equipment.
Use diagnostic tools to troubleshoot problems associated with network connectivity and workstation hardware/software.
Requirements
Bachelor Degree or equivalent in Computer Science or related field.
Minimum of 18 months years of IT experience.
Windows 7-10 Microsoft Active Directory utilization of GPOs MS Office 365 PC hardware installation and troubleshooting Enterprise anti-virus solutions Helpdesk ticketing systems.
Mobile device management including IOS and Android devices Enterprise encryption solutions Windows PC/laptop management via Active Directory.
Proven analytical troubleshooting and problem- solving skills.
Proven ability to multi-task effectively determine priorities and meet SLAs.
Excellent communication relationship-building and internal customer service skills
Adaptable and flexible in a fast-changing industry and work environment.
Benefits
Why Join Us
At Excis your work matters. Youll be part of a dynamic hands-on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth continuous learning and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence.
Ready to make a difference and grow your career Apply now to join Excis in Egypt and be at the forefront of IT support excellence!
Required Skills:
Key Responsibilities Identify opportunities for automation within Workplace Services (device provisioning software deployment user onboarding/offboarding service requests). Develop implement and maintain automated workflows using scripting or native platform automation tools. Automate repetitive tasks in endpoint management collaboration tools and cloud applications. Support self-service portals and virtual agents to reduce manual ticket handling. Integrate automation with existing workplace platforms (Microsoft 365 Citrix Intune Teams). Monitor and troubleshoot automated processes to ensure reliability scalability and minimal end-user disruption. Document automation workflows scripts and standard operating procedures. Analyze workflow performance identify bottlenecks and continuously improve efficiency. Collaborate with IT support teams to align automation with business priorities and employee experience goals. Ensure compliance with security policies governance standards and data privacy regulations. Required Skills & Qualifications Bachelors degree in Computer Science IT or equivalent experience Hands-on experience with workplace automation tools and platforms: Scripting / Automation: PowerShell Python Bash JavaScript Workflow automation: Power Automate Automation Anywhere ServiceNow Virtual Agent (optional) Jira Service Management SharePoint workflows Endpoint & Device management: Microsoft Intune Endpoint Manager SCCM Familiarity with digital collaboration platforms: Microsoft 365 Teams SharePoint Citrix Workspace Understanding of Windows and macOS environments for end-user devices Knowledge of identity and access management (IAM) for onboarding/offboarding automation Strong analytical problem-solving and troubleshooting skills Excellent communication skills to work with both technical and non-technical stakeholders
WERE HIRING A L1 DESKTOP SUPPORT ENGINEER IN CAIRO EGYPT!Excis is a global IT support leader driven by innovation and collaboration. Were looking for a proactive Desktop Support Engineer to join our team in Cairo. Join us for a rewarding career in a supportive family-like environment where youll loo...
WERE HIRING A L1 DESKTOP SUPPORT ENGINEER IN CAIRO EGYPT!
Excis is a global IT support leader driven by innovation and collaboration. Were looking for a proactive Desktop Support Engineer to join our team in Cairo. Join us for a rewarding career in a supportive family-like environment where youll look forward to coming to work every day.
Client in 190 countries
6000 Engineers
200 Enterprise Clients
We foster an open friendly and supportive growth-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together we put our people first.
Key Responsibilities:
Provide first/second level contact and problem resolution for customer issues.
Work with Third Party Vendors to remediate complex AV issues as needed.
Provide timely communication on issue status and resolution.
Maintain ticket updates for all reported incidents.
Install upgrade support and troubleshoot XP Windows 7 Windows 8.1 Windows 10 and Microsoft Office 2010 Cisco Jabber another authorized desktop application.
Should have basic knowledge of Mac operating system to support Apple pc users.
Install upgrade support and troubleshoot for printers computer hardware.
Performs general preventative maintenance tasks on computers laptops printers.
Performs remedial repairs on Desktops laptops printers and any other authorized peripheral equipment.
Use diagnostic tools to troubleshoot problems associated with network connectivity and workstation hardware/software.
Requirements
Bachelor Degree or equivalent in Computer Science or related field.
Minimum of 18 months years of IT experience.
Windows 7-10 Microsoft Active Directory utilization of GPOs MS Office 365 PC hardware installation and troubleshooting Enterprise anti-virus solutions Helpdesk ticketing systems.
Mobile device management including IOS and Android devices Enterprise encryption solutions Windows PC/laptop management via Active Directory.
Proven analytical troubleshooting and problem- solving skills.
Proven ability to multi-task effectively determine priorities and meet SLAs.
Excellent communication relationship-building and internal customer service skills
Adaptable and flexible in a fast-changing industry and work environment.
Benefits
Why Join Us
At Excis your work matters. Youll be part of a dynamic hands-on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth continuous learning and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence.
Ready to make a difference and grow your career Apply now to join Excis in Egypt and be at the forefront of IT support excellence!
Required Skills:
Key Responsibilities Identify opportunities for automation within Workplace Services (device provisioning software deployment user onboarding/offboarding service requests). Develop implement and maintain automated workflows using scripting or native platform automation tools. Automate repetitive tasks in endpoint management collaboration tools and cloud applications. Support self-service portals and virtual agents to reduce manual ticket handling. Integrate automation with existing workplace platforms (Microsoft 365 Citrix Intune Teams). Monitor and troubleshoot automated processes to ensure reliability scalability and minimal end-user disruption. Document automation workflows scripts and standard operating procedures. Analyze workflow performance identify bottlenecks and continuously improve efficiency. Collaborate with IT support teams to align automation with business priorities and employee experience goals. Ensure compliance with security policies governance standards and data privacy regulations. Required Skills & Qualifications Bachelors degree in Computer Science IT or equivalent experience Hands-on experience with workplace automation tools and platforms: Scripting / Automation: PowerShell Python Bash JavaScript Workflow automation: Power Automate Automation Anywhere ServiceNow Virtual Agent (optional) Jira Service Management SharePoint workflows Endpoint & Device management: Microsoft Intune Endpoint Manager SCCM Familiarity with digital collaboration platforms: Microsoft 365 Teams SharePoint Citrix Workspace Understanding of Windows and macOS environments for end-user devices Knowledge of identity and access management (IAM) for onboarding/offboarding automation Strong analytical problem-solving and troubleshooting skills Excellent communication skills to work with both technical and non-technical stakeholders
Our History
Founded in Belgium in 2001 as an IT services company, Excis expanded across Europe and established it’s HQ in the UK. The delivery of 24/7 support was followed by the provision of end-to-end solutions, including IT and audiovisual design, installation and servicing.
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