SAP DeveloperGlobal Support Manager (Hybrid)

Job Title: SAP Developer/Global Support Manager (Hybrid)

Location: Columbia SC

Duration: 12 Months

Job Description:

Provide project management and business process design leadership system configuration and system support as outlined below:

• Maintain and enhance the Kronos Timekeeping application providing functional support error analysis exception handling and overall guidance as it relates to Kronos.
• Implementation of the Kronos Advanced Scheduler to replace the legacy post / duty roster system.
• Function as the leader for the Client communications surrounding the Kronos system.
• Handle problems and non-routine situations by determining the approach or action to take and interpret guidelines procedures policies and practices as required.
• Maintain knowledge of trends and developments with the Kronos system utilizing the Kronos
• Community toolset for functional / technical research customer collaboration and knowledge growth.
• Provide superior customer service skills while interacting with all levels of the Client organization.
• Lead the evaluation and assessment of reoccurring Kronos system releases for defect fixes and new system features and functions. Collaborate with Business Process Owners and Executive
• Leadership to define scope vision dependencies and risks associated with the deployment of recommended enhancements.
• Lead the development of test plans and test case scenarios. Lead the testing deployment and stabilization of all Kronos defect fixes enhancements and system releases. Lead defect triage meetings as required.
• Capture standard reporting requirements and develop Kronos dashboards reports data views HyperFind and statistical charts for the Client HR Professionals and Executive Management to measure performance. Respond to and develop requests for ad hoc reports as required.
• Lead the maintenance and enhancement of the Kronos Business Structure including the Cross Reference Tables (CRTs) used to load employees from the Client system into the Kronos system.
• Manage Kronos permissions and group personalization including logon function display timecard people data view HyperFind and home page access controls.
• Lead the development and delivery of Kronos training materials including videos business process work instructions system instructions and job aids.
• Collaborate with the RIM training team as required.
• Create and maintain documentation as it relates to the Kronos system.
• Monitor and confirm the integrity of the Kronos system data.
• Function as the lead for all Kronos system and data integration components by troubleshooting and administering the Kronos data integrations and supporting HR Professionals with Kronos process or data related system issues.
• Maintain and monitor all the Client system integrations. Research integration issues implementing corrective actions and perform manual integration reruns as required.
• Monitor Time Clock connectivity and device errors to ensure they remain operational.
• Manage Time Clock Scheduled Events and perform manual Time Clock updates to correct errors including update initiate device check actions.
• Monitor overall Kronos System performance and evaluate impacts resulting from Kronos / the Client system outages. Implement corrective actions as required.
• Function as the point of contact with Kronos personnel for sales system issues defect
• management development testing deployments and release upgrades.
• Document requirements for design / configuration specifications to turnover to Kronos for development as required.
• Manage Kronos assigned tasks by establishing completion dates monitoring progress and implementing corrective actions are required.
• Work closely with Kronos to drive solution alternatives that support best business practices and align to the Client business process requirements.
• Open Kronos Global Support (KGS) cases for system issues and monitor resolution progress.

Responsible for the overall success of the Kronos implementation including internal communications to endorse the project and prepare resources/end users for upcoming changes completion of client tasks and deliverables scheduling resources mitigating risks and working within the project schedule gathering and defining business rules and policies conducting regular status meetings identifying and supplying interface/integration and network related information scheduling Kronos product training and creating and executing test plans to ensure a successful implementation.

Required Skills:

• 10 Years of Experience with SAP Project Management in the Public Sector
• 3 Years of Experience with Full Cycle SAP Public Sector Implementations
• PMP Certification