Sutherland

Managers in this role get to:Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs resolve issues and meet expectations.Impact the bottom line: Produce solid and effective strategies based on accurate and meaningful data repo

Managers in this role get to:Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs resolve issues and meet expectations.Impact the bottom line: Produce solid and effective strategies based on accurate and meaningful data repo

As a Support Superstar youll be the voice behind the music ensuring top-tier support for users. Your key responsibilities will include: Assisting users via email and web messaging with their inquiries and concerns Resolving account and payment issues smoothly and efficiently Answering

As a Support Superstar youll be the voice behind the music ensuring top-tier support for users. Your key responsibilities will include: Assisting users via email and web messaging with their inquiries and concerns Resolving account and payment issues smoothly and efficiently Answering

Support direct Customer Support teams Business Partners and Customers Globally to address the related product issues and resolve high-level issues acting as a Level 2.Maintain quality and on-going internal and external communication throughout your analysis.Provide high level of suppo

Support direct Customer Support teams Business Partners and Customers Globally to address the related product issues and resolve high-level issues acting as a Level 2.Maintain quality and on-going internal and external communication throughout your analysis.Provide high level of suppo

About the Role:We are seeking an experienced and dynamic Hunter (Director / A / VP level) to drive new client acquisition in the Content Moderation / Trust & Safety space across North America. This individual will play a critical role in expanding our client base by identifying qualif

About the Role:We are seeking an experienced and dynamic Hunter (Director / A / VP level) to drive new client acquisition in the Content Moderation / Trust & Safety space across North America. This individual will play a critical role in expanding our client base by identifying qualif

In this role as a Customer Service Associate you will provide exceptional support to the customers via phone and email. You will handle customer inquiries resolve issues and ensure a positive customer experience in alignment with company standards.The ideal candidate will possess exce

In this role as a Customer Service Associate you will provide exceptional support to the customers via phone and email. You will handle customer inquiries resolve issues and ensure a positive customer experience in alignment with company standards.The ideal candidate will possess exce

Job Description:We are looking for a highly skilled and detail-oriented Lead Business Analyst to join our dynamic Reporting team. The ideal candidate will have strong expertise in Microsoft Excel and Power BI coupled with a deep understanding of data analytics data storytelling and a

Job Description:We are looking for a highly skilled and detail-oriented Lead Business Analyst to join our dynamic Reporting team. The ideal candidate will have strong expertise in Microsoft Excel and Power BI coupled with a deep understanding of data analytics data storytelling and a

As a Customer Service Representative you will provide inbound customer care primarily over the phone and email. Youll bring your expertise in streaming support to deliver exceptional customer service and solutions to resolve billing issues troubleshoot errors and concerns and guide cu

As a Customer Service Representative you will provide inbound customer care primarily over the phone and email. Youll bring your expertise in streaming support to deliver exceptional customer service and solutions to resolve billing issues troubleshoot errors and concerns and guide cu

We are seeking a highly skilled and motivated Quality & Assurance Manager to join our this dual role you will be responsible for developing and implementing effective training programs while ensuring high-quality standards across the organization.Design develop and implement comprehe

We are seeking a highly skilled and motivated Quality & Assurance Manager to join our this dual role you will be responsible for developing and implementing effective training programs while ensuring high-quality standards across the organization.Design develop and implement comprehe

Large e-Commerce Furniture Marketplace seeking Customer Service Associate Professionals to join our team. Candidate will act as a liaison provide services information answer questions and resolve any emerging problems that our clients accounts might face with accuracy and efficiency.

Large e-Commerce Furniture Marketplace seeking Customer Service Associate Professionals to join our team. Candidate will act as a liaison provide services information answer questions and resolve any emerging problems that our clients accounts might face with accuracy and efficiency.

Managers in this role get to: Impact the Bottom Line: Drive the performance of a team of Consultants meeting and exceeding all KPI targets. Strengthen Relationships: Manage attrition shrinkage and other critical metrics of the team. Influence the Lives of Others: Coach and mentor Cons

Managers in this role get to: Impact the Bottom Line: Drive the performance of a team of Consultants meeting and exceeding all KPI targets. Strengthen Relationships: Manage attrition shrinkage and other critical metrics of the team. Influence the Lives of Others: Coach and mentor Cons

NOTE: 5 Days work from Office Timings: 6:30PM - 3:30AMWorkday Consultant with Expertise in Payroll and Global compensation & BenefitsQualifications : Bachelors degree in IT Computer Science or related understanding of integration technologies and coding in HR  Workday and payroll s

NOTE: 5 Days work from Office Timings: 6:30PM - 3:30AMWorkday Consultant with Expertise in Payroll and Global compensation & BenefitsQualifications : Bachelors degree in IT Computer Science or related understanding of integration technologies and coding in HR  Workday and payroll s

Site Security ManagementRegularly cross-check all company-issued laptops against the master inventory ensuring the laptop serial numbers match the corresponding laptop ID cards issued to employees                              Accurately log all approved visitors clients interviewees a

Site Security ManagementRegularly cross-check all company-issued laptops against the master inventory ensuring the laptop serial numbers match the corresponding laptop ID cards issued to employees                              Accurately log all approved visitors clients interviewees a

Monitoring & Evaluation: Consistently monitor inbound and outbound customer service interactions across various channels (calls email chat).                                                                                                                            Quality Audits: Condu

Monitoring & Evaluation: Consistently monitor inbound and outbound customer service interactions across various channels (calls email chat).                                                                                                                            Quality Audits: Condu

The Collections Associate is responsible for interfacing with customers via Telephone/Emails/Chat assist customers effectively with high level of customer service to reduce delinquent accounts. Respond to customer requests and queries regarding service product and account information.

The Collections Associate is responsible for interfacing with customers via Telephone/Emails/Chat assist customers effectively with high level of customer service to reduce delinquent accounts. Respond to customer requests and queries regarding service product and account information.

Customer Service Consultants in this role get to: Be the Point of Contact; answer inbound calls to provide exceptional customer service to consumers. Respond to inquiries about products and services processing payments or performing general account maintenance. Up-selling customers to

Customer Service Consultants in this role get to: Be the Point of Contact; answer inbound calls to provide exceptional customer service to consumers. Respond to inquiries about products and services processing payments or performing general account maintenance. Up-selling customers to

Impact the Bottom Line: Drive the performance of a team of Consultants meeting and exceeding all KPI targets.                                                                                           Strengthen Relationships: Manage attrition shrinkage and other critical metrics of th

Impact the Bottom Line: Drive the performance of a team of Consultants meeting and exceeding all KPI targets.                                                                                           Strengthen Relationships: Manage attrition shrinkage and other critical metrics of th

Leads in this role get to: Empower the Work: Create facilitate Huddle Sessions to equip staff with fundamental skills and knowledge. Impact the bottom line: Conduct BQ / Remedial training for the folks in nesting. Also conduct floor interventions for BQ teams. Strengthen relationships

Leads in this role get to: Empower the Work: Create facilitate Huddle Sessions to equip staff with fundamental skills and knowledge. Impact the bottom line: Conduct BQ / Remedial training for the folks in nesting. Also conduct floor interventions for BQ teams. Strengthen relationships

The NICE Sales Performance Management products focus on improving the sales productivity effectiveness and other operational aspects of our customers employees and sales teams.  Our products allow companies to integrate valuable but disparate data from existing software applications a

The NICE Sales Performance Management products focus on improving the sales productivity effectiveness and other operational aspects of our customers employees and sales teams.  Our products allow companies to integrate valuable but disparate data from existing software applications a

In the Role you get: - Support the team: Work to resolve software development or testing or other technology area assigned to create maintain support and implement projects. - Set the path to success: Work with product owners and business stakeholders to understand product requirement

In the Role you get: - Support the team: Work to resolve software development or testing or other technology area assigned to create maintain support and implement projects. - Set the path to success: Work with product owners and business stakeholders to understand product requirement

The MCR Engineer has the following duties:Installation and integration of NICE software solutions remotely while following defined methodology processes system requirements and customer specific needs.Work directly with the implementation team to assist with any technical questions re

The MCR Engineer has the following duties:Installation and integration of NICE software solutions remotely while following defined methodology processes system requirements and customer specific needs.Work directly with the implementation team to assist with any technical questions re