Enter a job title or keyword
Associate Manager Account Management
Job Location:
Monthly Salary:
Posted:
3 September 2026 (Yesterday)
Posted:
Application Deadline:
1 December 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Lead a team of analysts managing email operations spam/abuse mitigation and Trust & Safety workflows ensuring operational excellence in a 24x7 environment.
Key Responsibilities:
- Oversee daily operations ensuring SLA productivity and quality targets are consistently met
- Supervise coach and develop a team of agents; manage rostering and shift planning
- Monitor trends in spam phishing spoofing and abuse; drive proactive mitigation strategies
- Conduct incident reviews root cause analysis (RCA) and implement corrective/preventive actions
- Leverage Splunk to build dashboards track KPIs and generate actionable insights
- Ensure adherence to email authentication standards (SPF DKIM DMARC) and security protocols
- Collaborate with cross-functional teams and multi-vendor partners for seamless operations
- Drive continuous improvement initiatives process optimization and automation opportunities.
Qualifications :
- 4 years of experience in email operations / Trust & Safety / SOC environments
- Strong understanding of SMTP SPF DKIM DMARC and email infrastructure
- Hands-on experience with Splunk
- Proven experience managing teams in a 24x7 operational setup
- Strong stakeholder management analytical and decision-making skills
Remote Work :
No
Employment Type :
Full-time
About Company
Sutherland is seeking an organized and reliable person to join us as Admin Specialist. We are a group of driven and supportive individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you ... View more
