Sutherland

This is a full-time on-site role located in Cairo and Alexandria for a Customer Service this role the Customer Service Specialist will be responsible for delivering exceptional customer support addressing inquiries resolving issues and maintaining high levels of customer satisfaction

This is a full-time on-site role located in Cairo and Alexandria for a Customer Service this role the Customer Service Specialist will be responsible for delivering exceptional customer support addressing inquiries resolving issues and maintaining high levels of customer satisfaction

**Primary Duties and Responsibilities**The Situation Management Specialist is responsible for directing planning and managing the resolution of critical technical issues project risks and escalations that have significant consequences for NiCE and our customers.Ensure appropriate pers

**Primary Duties and Responsibilities**The Situation Management Specialist is responsible for directing planning and managing the resolution of critical technical issues project risks and escalations that have significant consequences for NiCE and our customers.Ensure appropriate pers

As a Team Manager supporting the PNC program you will lead a team of collection specialists across Consumer Mortgage & Recovery & verticals. This role is responsible for driving operational performance customer experience compliance adherence and employee development while ensuring al

As a Team Manager supporting the PNC program you will lead a team of collection specialists across Consumer Mortgage & Recovery & verticals. This role is responsible for driving operational performance customer experience compliance adherence and employee development while ensuring al

This is a full-time on-site role based in Cairo for a Call Center Representative. The successful candidate will handle customer inquiries resolve issues and provide superior customer service to ensure satisfaction. Daily tasks will include responding to customer calls offering solutio

This is a full-time on-site role based in Cairo for a Call Center Representative. The successful candidate will handle customer inquiries resolve issues and provide superior customer service to ensure satisfaction. Daily tasks will include responding to customer calls offering solutio

Responsibilities:Managing Team Performance: Improve team performance on Customer Experience metrics (Resolution and CSAT) through call listening behavioral coaching and setting effective action plans. Address Team level variation through targeted coaching for outliers and involving on

Responsibilities:Managing Team Performance: Improve team performance on Customer Experience metrics (Resolution and CSAT) through call listening behavioral coaching and setting effective action plans. Address Team level variation through targeted coaching for outliers and involving on

Create facilitate and/or revise training materials and documents to equip staff with fundamental skills and knowledge.Fill out accurate reports.Establish and maintain communication with clients and/or team members; understand needs resolve issues and meet company expectations.Facilita

Create facilitate and/or revise training materials and documents to equip staff with fundamental skills and knowledge.Fill out accurate reports.Establish and maintain communication with clients and/or team members; understand needs resolve issues and meet company expectations.Facilita

As a Team Manager you will set the path to success by managing performance and service quality to guarantee customer satisfaction.You are also expected to: Establish and maintain communication with clients and/or team members; understand their needs resolve issues and meet expectation

As a Team Manager you will set the path to success by managing performance and service quality to guarantee customer satisfaction.You are also expected to: Establish and maintain communication with clients and/or team members; understand their needs resolve issues and meet expectation

Job DescriptionThe Problem Manager / Senior Project Manager will be responsible for leading major operational initiatives designed to reduce MTTM eliminate recurring issues and improve service resilience across the organization.Key responsibilities include:Own and drive end-to-end ope

Job DescriptionThe Problem Manager / Senior Project Manager will be responsible for leading major operational initiatives designed to reduce MTTM eliminate recurring issues and improve service resilience across the organization.Key responsibilities include:Own and drive end-to-end ope

Dialer Administrator gets to:Perform daily uploads downloads and importing of dialer schedules.Document activities for outbound dialer.Analyze dialer-output data to identify potential problems/issues.Run payment reports regularlyCreate and update dialing campaigns. Filter list strateg

Dialer Administrator gets to:Perform daily uploads downloads and importing of dialer schedules.Document activities for outbound dialer.Analyze dialer-output data to identify potential problems/issues.Run payment reports regularlyCreate and update dialing campaigns. Filter list strateg

Sutherland is seeking a motivated and passionate person to join us as an Customer Dental & Vision Benefit Advisor . We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us su

Sutherland is seeking a motivated and passionate person to join us as an Customer Dental & Vision Benefit Advisor . We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us su

We are currently hiring for a Mortgage Loan Processor with experience working with High Net Worth loans.   Gathering required documentation from the borrower and obtaining appropriate documentation from third party vendors consistent with internal client and investor policies.Reviewin

We are currently hiring for a Mortgage Loan Processor with experience working with High Net Worth loans.   Gathering required documentation from the borrower and obtaining appropriate documentation from third party vendors consistent with internal client and investor policies.Reviewin

Additional Information : What you can receive from usVery good earning opportunitiesAttractive benefits package (health insurance additional transport allowance)Recognition and support programIntensive training according to the leading global standards for high-quality customer servi

Additional Information : What you can receive from usVery good earning opportunitiesAttractive benefits package (health insurance additional transport allowance)Recognition and support programIntensive training according to the leading global standards for high-quality customer servi

Job Title: Electronic Health Records (EHR) SpecialistDepartment:Healthcare IT / Clinical InformaticsJob Summary:The EHR Specialist is responsible for managing implementing and optimizing electronic health record systems to support clinical and administrative operations. This role ensu

Job Title: Electronic Health Records (EHR) SpecialistDepartment:Healthcare IT / Clinical InformaticsJob Summary:The EHR Specialist is responsible for managing implementing and optimizing electronic health record systems to support clinical and administrative operations. This role ensu

In the Role you get: - Support the team: Work to resolve software development or testing or other technology area assigned to create maintain support and implement projects. - Set the path to success: Work with product owners and business stakeholders to understand product requirement

In the Role you get: - Support the team: Work to resolve software development or testing or other technology area assigned to create maintain support and implement projects. - Set the path to success: Work with product owners and business stakeholders to understand product requirement

Sutherland is looking for a Senior Virtualization Engineer where you have deep hands-on expertise in Proxmox VE and Nutanix (AOS/AHV) and strong VMware knowledge to lead platform assessment and migration of VMware workloads to Nutanix and/or Proxmox. You will own day-to-day platform e

Sutherland is looking for a Senior Virtualization Engineer where you have deep hands-on expertise in Proxmox VE and Nutanix (AOS/AHV) and strong VMware knowledge to lead platform assessment and migration of VMware workloads to Nutanix and/or Proxmox. You will own day-to-day platform e

Sutherland is looking proactive and commited professionals to support and maintain automobile dealer websites on the dealer eProcess platform. The role is primarily focused on front-end updates CMS content changes and ticket-based enhancements.Key Responsibilities:Perform front-end up

Sutherland is looking proactive and commited professionals to support and maintain automobile dealer websites on the dealer eProcess platform. The role is primarily focused on front-end updates CMS content changes and ticket-based enhancements.Key Responsibilities:Perform front-end up

Job Summary The Technical Support Engineer / IASM will provide technical assistance to customers through calls emails and tickets. The role requires strong SQL Windows and server troubleshooting skills along with excellent communication abilities.Key Responsibilities Provide technical

Job Summary The Technical Support Engineer / IASM will provide technical assistance to customers through calls emails and tickets. The role requires strong SQL Windows and server troubleshooting skills along with excellent communication abilities.Key Responsibilities Provide technical

*For Pooling Purposes*Overview: Seeking detail-oriented performance driving Team Manager to support data annotation for a global technology platform. The role involves team handling people management driving KPIs reporting presenting to clients stakeholders and classifying datasets to

*For Pooling Purposes*Overview: Seeking detail-oriented performance driving Team Manager to support data annotation for a global technology platform. The role involves team handling people management driving KPIs reporting presenting to clients stakeholders and classifying datasets to

Prepare weekly Sampling Plan and share with the CE team.Ensure that all types of transactions are monitored.Ensure that all the three types of audits are done as recommended by COPC - Live Recorded and Side-by-Side.Ensure Sampling Adherence is met MIPs are implemented if required.Trac

Prepare weekly Sampling Plan and share with the CE team.Ensure that all types of transactions are monitored.Ensure that all the three types of audits are done as recommended by COPC - Live Recorded and Side-by-Side.Ensure Sampling Adherence is met MIPs are implemented if required.Trac

Required Skill setsOrganizational and planning skillsStrong working knowledge of the Microsoft Office suite of products with an advanced understanding of Word and OutlookSuperior written and oral communications skillsExcellent communication and written skillsInformation gathering and

Required Skill setsOrganizational and planning skillsStrong working knowledge of the Microsoft Office suite of products with an advanced understanding of Word and OutlookSuperior written and oral communications skillsExcellent communication and written skillsInformation gathering and