Service Delivery Jobs in Sri Lanka

Overview We are seeking an experienced and business-driven Senior IT Manager to lead enterprise technology operations cybersecurity digital transformation and business systems across a fast-paced international environment. This role requires a strategic yet hands-on technology leader capable of mana...

This position is fully remote and based in Sri Lanka.Ready to step away from repetitive IT work and join a team where your ideas actually matter At My IT Crew were not just another IT support shopwere a collaborative forward-thinking team where engineers are empowered trusted and heard.Sound like th...

About the role:You will be working directly with the production systems behind all Sitecore SAAS offerings and will be executing SAAS operations required for end-to-end service delivery to our customers and resolve incidents  As a member of the team providing Sitecores global 24/7 coverage your work...

JLL empowers you to shape a brighter way.Our people at JLL are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented peopleand empowering them to thrive grow meaningful careers...

We are seeking a highly skilled and motivated Lead Cloud Solution Engineer with a focus on network architecture and cloud infrastructure. As part of our growing Cloud Engineering team you will work alongside other senior engineers to design deploy and manage network solutions that ensure scalability...

About the Client Our client is a well-established hospitality organization known for delivering exceptional guest experiences and high-quality service standards. The company operates in a vibrant and professional environment offering opportunities for growth while maintaining a strong focus on cust...

Kaseya is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI. Kaseyas best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained bus...

Key responsibilities & amp; accountabilitiesService Framework & amp; ITIL Process ManagementDesign and implement a scalable service delivery framework tailored to the staff augmentation model.Embed ITIL-aligned processes (incident change problem and service request management) to ensure consistency...

ResponsibilitiesProvide 24x7 on-desk operational support for IBM i (AS/400) environments across global regions.Perform proactive system health monitoring and support for:Batch jobs and job queuesMessage queuesBackup and recovery processesPlan coordinate and execute critical business operations inclu...

The Senior Executive Client Services and Retention role at We are Team Rocket is a strategic position responsible for managing lead generation campaigns client relationships and ensuring long term client retention through data-driven decision-making and operational excellence.Responsibilities:Client...

Organizational SettingThe Food and Agriculture Organization (FAO) of the United Nations is at the forefront of work towards sustainable agriculture and food systems by promoting protection and sustainable use of natural resources while meeting societys growing needs for decent and resilient liveliho...

Role Title: Account ProcessorGlobal Career Band: 8Why join usOur Global Service Centers are an integral part of Banking Operations. Employees based there manage day-to-day customer transactions and processes for the global businesses. This includes catering to Wholesale Client Account Servicing with...

About the Company Our client is a well-established conglomerate in Sri Lanka engaged in manufacturing trading and distribution. The company is recognized for its quality products strong industry presence and commitment to operational excellence. Job Overview Our client is seeking a dynamic Head of G...

Why join usThe Group Service Centers are a fundamental component of HSBCs strategy to drive shareholder value. They form a key part of the Global Service Delivery organization and enable maximizing cost efficiency and drive customer advocacy by creating a seamless service delivery proposition.We are...

Handle inbound and outbound customer calls professionally and efficiently.Deliver high-quality customer service through voice support.Understand customer needs and provide accurate information or appropriate solutions.Identify sales opportunities during customer interactions and promote relevant pro...

Handle inbound and outbound customer interactions via voice support in a professional and timely manner.Build and maintain strong relationships with customers to ensure satisfaction and retention.Identify customer needs and recommend suitable products or services to drive sales.Meet and exceed indiv...

Business Analyst / Quality Assurance (ITSM/ITOM) Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way youd like where youll be supported and inspired by a collaborative community of colleagues around the world and where youll be able to reimagine wh...

Platform Architect (APP Engine) ServiceNow Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way youd like where youll be supported and inspired by a collaborative community of colleagues around the world and where youll be able to reimagine whats po...

Subject Matter Expert CSM ServiceNow Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way youd like where youll be supported and inspired by a collaborative community of colleagues around the world and where youll be able to reimagine whats possible...

Senior Developer ITSM ServiceNow Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way youd like where youll be supported and inspired by a collaborative community of colleagues around the world and where youll be able to reimagine whats possible. J...