Service Delivery Jobs in Colombo

About TheLoopsTheLoops an IFS company is the first enterprise-grade AI Agent platform built for SaaS CX and mission-critical industries. Our AI Agents are like digital coworkers: secure always learning and working 24/7 to drive measurable business outcomes. As we grow were looking for mission-driven...

We are seeking a strategic and hands-on leader to oversee the development implementation and lifecycle management of Enterprise Service Management (ESM) applications primarily focusing on ServiceNow and Atlassian platforms. The ideal candidate will be responsible for aligning technology solutions wi...

About TheLoopsTheLoops an IFS company is the first enterprise-grade AI Agent platform built for SaaS CX and mission-critical industries. Our AI Agents are like digital coworkers: secure always learning and working 24/7 to drive measurable business outcomes. As we grow were looking for mission-driven...

The Service Delivery Engineer (SDE) is responsible for providing technical expertise to the Managed Services Department. The Service Delivery Engineer (SDE) is responsible for providing technical expertise to the Managed Services Department. This department consists of the Service Desk Cloud Service...

We are looking for a proactive IT Service Desk Administrator to deliver fast reliable first-line and second-line IT support across a global environment. This role requires someone who is passionate about service excellence confident in handling Microsoft 365 and endpoint administration and comfortab...

Identify and onboard new B2B clients who require last-mile or nationwide courier services.Develop customized service proposals and pricing strategies based on client needs.Drive revenue and volume targets across key business verticals.Conduct competitor and market analysis to position Darazs courier...

Key responsibilities & AccountabilitiesLead continuous Improvement initiatives by encouraging idea generation and collaboration across teams to identify ways in which we can improve our Technology build and implement automation solutions using Robotic Process Automation (RPA) technologies including...

Link4 is a global eInvoicing and procuretopay automation company helping customers and partners globally to achieve efficiency and compliance through seamless e-Invoicing solutions. We are now seeking a Senior Client Support Executive to lead client support initiatives ensure service excellence and...

We are delighted to be seeking an Application Support Manager reporting to the regional this role you will be the conductor of our Customer experience orchestrating people process and prioritization so our customers receive swift empathetic and high quality resolutions. Youll coach the team set cle...

As an Application Support Consultant you will directly interact with our partners and customers ensuring the highest level of customer satisfaction through technical mentoring coaching and consulting services as well as acting as a client advocate to resolve issues and to improve process and the app...

key Responsibilities Drive continuous improvement across all Technology service management processes and functionsWork closely with various teams service owners and business stakeholders to identify areas for process improvementImprove efficiency and enhance customer experience using Automation and...

We are seeking a proactive and technically skilled End User Compute (EUC) Engineer to manage and optimise our macOS and Windows device environments. The role focuses on the full lifecycle management of endpoints ensuring security stability and performance through effective provisioning patching and...

We are delighted to be seeking a Customer Support Manager reporting to the regional this role you will be the conductor of our Customer experience orchestrating people process and prioritization so our customers receive swift empathetic and high quality resolutions. Youll coach the team set clear o...

Position Title: Operations and Logistics OfficerPosition Location: Sri LankaReports To: IGNIE Programme Manager - Sri LankaContract Term: 2 years full timeLanguages Required: English and Sinhala / TamilAPPLICATION DEADLINE: 20th October 2025Are you equipped with the key skills and experience in oper...

Key Responsibilities:Technology Operations StrategyDefine and lead the global Tech Ops strategy aligning with business objectives SLAs and client scalable and efficient operational frameworks to support the companys IT services and cloud-based delivery Management & DeliveryLead ITIL based service...

You will be working directly with the production systems behind all Sitecore SAAS offerings and will be executing SAAS operations required for end-to-end service delivery to our customers and resolve incidents  As a member of the team providing Sitecores global 24/7 coverage your work hours and sche...

You will be working directly with the production systems behind all Sitecore SAAS offerings and will be executing SAAS operations required for end-to-end service delivery to our customers and resolve incidents  As a member of the team providing Sitecores global 24/7 coverage your work hours and sche...

Infomate a pioneer in shared services in Sri Lanka and a subsidiary of the renowned John Keells Group is a leading Business Process Management company with a global reach spanning four continents. With over 150 years of history the John Keells Group is a Sri Lankan conglomerate with a diverse portfo...

key Responsibilities Drive continuous improvement across all Technology service management processes and functionsWork closely with various teams service owners and business stakeholders to identify areas for process improvementImprove efficiency and enhance customer experience using Automation and...

JLL empowers you to shape a brighter way.Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented people and empowering them to thrive g...