Global IT Manager (IT Operations)

We are a global technology leader transforming the music and entertainment industry through advanced rights management and data solutions. With 700 team members across offices in Los Angeles London Dublin Athens Sofia Tokyo and more we partner with top-tier clients such as Sony Music Publishing Warner Music Group BBC and Universal Music Publishing.

Our mission is to help creators rights holders and media companies track manage and monetize content across platforms like YouTube. Youll join a passionate international team of developers designers scientists and music lovers all working together in a flexible hybrid environment where innovation openness and ownership are at the heart of everything we do.

We are looking for a Global IT Manager to join our IT Operations team in Colombo Sri Lanka.

In this role you will lead our global IT operations ensuring secure reliable and scalable IT services that support our growing global business. You will oversee identity and access management endpoint management SaaS administration end-user support vendor management and continuous IT service improvement.

This is a hands-on leadership role for an experienced IT professional who enjoys combining technical expertise with team leadership stakeholder collaboration and operational excellence in a fast-paced global technology environment.

• Lead mentor and develop the global IT Operations team across Sri Lanka and Athens fostering a culture of ownership collaboration innovation and continuous improvement.
• Oversee global IT infrastructure including networks servers cloud environments endpoints and enterprise systems ensuring high availability performance reliability and security.
• Manage identity and access management user onboarding and offboarding access controls and the lifecycle of IT assets systems and software from procurement through deployment and maintenance.
• Partner with the Security Operations team to implement and maintain robust cybersecurity controls respond to security incidents and ensure compliance with security best practices.
• Drive global IT operational excellence by standardising processes managing vendors improving service delivery and ensuring consistency across all regions.
• Lead IT projects from planning through delivery ensuring they are completed on time within budget and to the required quality standards while identifying opportunities to leverage emerging technologies.
• Manage the global IT budget financial planning and resource allocation to support business objectives and the companys continued growth.

• Bachelors degree or HND in Computer Science Information Technology or a related field.
• 710 years experience in IT Operations Systems Administration or IT Management preferably within a global technology environment.
• Proven experience leading IT teams and managing cross-functional stakeholders in a fast-paced organisation.
• Strong technical expertise in identity and access management (IAM) SaaS administration endpoint and device lifecycle management and IT support operations.
• Hands-on experience with enterprise platforms such as Google Workspace Okta Atlassian 1Password MDM/endpoint management tools VPN solutions and IT service management (ITSM) tools.
• Solid understanding of user onboarding and offboarding access control software licensing procurement vendor management and contract renewals.
• Experience collaborating with Security Operations Engineering People Finance and Operations teams to deliver secure reliable and scalable IT services.
• Excellent problem-solving organisational and project management skills with the ability to manage multiple priorities and drive continuous improvement.
• Strong leadership communication and stakeholder management skills with a global mindset and excellent written and spoken English.

Above-market-rate pay with exciting uncapped commissions

Enjoy the benefits of hybrid work within a performance-driven culture.

Private health and life insurance to keep you covered with spectacle coverage included

The latest tech and gear to stay productive and creative

Join a global inclusive team with offices across the globe

Music first vibe where listening to tracks all day counts as wor

Work with legends and handle catalogs for the worlds biggest stars

Flexible environment that values ideas and innovation