Service Manager
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Job Summary
About the Client
Our client is a leading technology solutions provider specializing in innovative communication networking and digital infrastructure services. With a strong presence in the industry the company is committed to delivering high-quality solutions and driving digital transformation for businesses through cutting-edge technology and exceptional customer service.
Job Overview
The Service Manager is responsible for overseeing service operations ensuring high-quality customer support managing service teams and maintaining customer satisfaction. The role focuses on improving service delivery resolving escalated issues optimizing operational efficiency and achieving service performance targets.
Key Responsibilities
- To develop the organizations service mandate based on shared values developing and executing service development and delivery plans to ensure trust and confidence in our e-motorbikes.
- Inspiring service dealer network to a new culture of shared value appointing new service dealers and ensuring training and service campaigns.
- Act as a bridge between customers and the service dealers managing our Customer Relationship Management System (CRM).
- Assisting in the spare parts order process.
- Managing the service staff and day-to-day operations while coordinating with other departments in clarifying and improving processes.
- Liaising with the principals.
- Identifying opportunities to increase the efficiency of after-sales operations.
Qualifications & Skills
- Professional with an exceptional work ethic in ensuring the islands best service regime.
- Professional qualification related to after-sales services.
- Experience in the automobile industry will be an added advantage.
- Experience in a similar after-sales or sales support role.
- Knowledge of automobile after-sales good practices.
- A customer-oriented approach and ability to adapt to different personality types.
- Fluency in all three languages (Sinhala / English / Tamil) would be an added advantage.
- Excellent leadership negotiation and communication skills.
- Age below 45 Years.
Interested candidates may send their CV to
