T3 Developer Support Agents
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Job Summary
Passionate about technology apps and problem-solving
We are hiring T3 Developer Support Agents (French Speaker) to join one of the worlds leading technology companies in the online advertising and app ecosystem.
As part of the Developer Support team you will help developers resolve complex issues related to their applications manage escalations and provide clear and effective support through email and chat.
Your responsibilities:
Manage and resolve developer escalations and appeals
Investigate complex issues and conduct detailed research
Communicate clearly with developers via email and chat
Review and maintain data with a high level of accuracy
Interpret and apply platform policies consistently
Collaborate with teammates to ensure timely resolutions
Deliver a high-quality support experience to developers
What we offer:
Health insurance from day one
Relocation support and housing options available
Meal allowance and additional benefits
Comprehensive training and ongoing development
International work environment
Office-based role in Oeiras Lisbon area
Your profile:
Fluent French (C2)
Strong English skills
Excellent written communication
Analytical mindset and attention to detail
Comfortable handling complex cases and multitasking
Interest in technology apps and digital products
Previous support moderation technical support or developer-facing experience is a plus
Applicants must have a valid right to work in Portugal or within the European Union.
Ready to support developers and work at the heart of the tech industry Apply now!
