Customer Support professional French-speaking

Key Information

• Work Model: On-site
• Schedule: Monday to Saturday rotating shifts between 7 AM and 7 PM
• Gross Salary: 1383 gross / month (approx.)
• Relocation: No relocation support provided. Candidates must reside within 30km ofPorto.

About the Location

Porto Portugal is a vibrant coastal city known for its rich history stunning architecture andthe Douro River.

About the Position

Join Bouygues Telecom as a Customer Support professional in Porto Portugal.This on-site role involves assisting French-speaking customers with various inquiriesproviding essential support for their services.

Additional Information

• Meal allowance of 9 per day.
• Performance bonus: 100 for the first three months then up to performance.
• Private Medical Insurance provided after 4 months of employment.
• Transportation reimbursement up to 40.
• The recruitment process includes tests and a Hiring Manager interview.

Requirements

• Native-level or C2 proficiency in French.
• Reside within 30km of Porto Portugal.
• No previous experience required.

Responsibilities

• Assist customers across various channels with questions on subscription billingtechnical troubleshooting and other topics.
• Receive incoming calls from Bouygues Telecom customers.
• Welcome and advise Bouygues Telecom customers.
• Offer personalized solutions on every call.
• Embrace and share the Bouygues Telecom culture with colleagues daily.

About Cross Border Talents

Cross Border Talents is a fully remote global recruitment agency connecting exceptional talent with meaningful opportunities worldwide. With over 300 recruiters across 50 countries we specialize in permanent placements for high-impact roles in engineering ICT AI IT digital and multilingual customer support. For more than a decade we have empowered recruiters to thrive remotely building human-centered purpose-driven partnerships rooted in trust empathy and results. Awarded three European Commission SME Instrument Seals of Excellence we place over 3000 candidates each quarter with clients across all continents delivering customized high- quality recruitment solutions while championing cross-border careers and diversity in the global workforce.