Customer Experience Team Lead Jobs in Nigeria

Position Name: Senior Manager Customer ExperienceDivision / Function:  Customer Experience Location of the Job: AbujaReports to: AVP Minigrid BusinessRole SummaryThe Manager Customer Experience (CX) is responsible for leading end-to-end customer engagement revenue protection and service quality acro...

 To process and fulfil all withdrawal requests submitted by clients across the various funds managed by Stanbic IBTC Asset management. Liaise directly with the Head Payments units for process improvement people management/growth and fostering cordial relationship with all stakeholders. To contribute...

& Design: Design scalable secure and high-availability cloud and hybrid architectures spanning multiple DCs (public private). & Management: Deploy and manage VMs containers andworkloads across Azure AWS and on-prem virtual environments (e.g. VMwareProxmox or Hyper-V). & Orchestration: Implement In...

Lead a team of Business Bankers to manage tier 2 customers by carrying out the following: On boarding new enterprise banking Customers Proactive relationship management engagement Dormant accounts reactivation Cross sell the banks products and services to existing customers. Handling of customers co...

To undertake all functions associated with recording reviewing and reconciling payments and GL accounts.Review and post all transactions prior to posting on the system for payments for items or services procured on behalf of Stanbic IBTC group.Ensure vendors are paid timeously correct amounts are pa...

Lead a team of Business Bankers to manage tier 2 customers by carrying out the following: On boarding new enterprise banking Customers Proactive relationship management engagement Dormant accounts reactivation Cross sell the banks products and services to existing customers. Handling of customers co...

Objective & Summary The ideal candidate will be an account management administrator and post sales position designed to support account manager to give a higher level of client relations with ultimate goal of increasing revenue.Key Duties & Responsibilities Administrative support to Team M. Create...

Our client is a leading manufacturing company in Nigeria.Job SummaryThe Team Lead Sales will be responsible for driving revenue growth managing sales operations and leading the sales team to achieve business objectives across the company. The role holder will ensure the execution of strategic sales...

Our client is an indigenous Oil & Gas distribution company.Job SummaryThe Team Lead Management Accounting will oversee management reporting budgeting and financial planning across the company. The role holder will ensure accurate financial analysis cost control and strategic financial decision- mak...

Lead a team of Business Bankers to manage tier 2 customers by carrying out the following: On boarding new enterprise banking Customers Proactive relationship management engagement Dormant accounts reactivation Cross sell the banks products and services to existing customers. Handling of customers co...

Promptly respond to all inquiries via Instagram WhatsApp Email and Live Chat (aiming for instant feel).Explain the heritage artisanal techniques (Adire Aso-oke) and the story behind each collection to international buyers.Provide detailed fit consultations converting Nigerian/UK sizing to US EU and...

Operational Leadership Own the availability performance and operational resilience of all e-business channels. Serve as the primary escalation point for high-severity incidents and cross-channel outages. Ensure adherence to SLAs OLAs and incident response standards. Lead incident command during maj...

The Team lead Contact Center is to ensure that the team delivers superior customer service to External and Internal clients queries and enquiries through various communication channels such as telephone in areas as providing customers with accurate information on our products and services their Reti...

Our client is a leading digital media company. They are seeking an experienced and dynamic Nonlinear & Motion Graphics Editor.Job OverviewAs the Team Lead Nonlinear & Motion Graphics Editor you will serve as a senior-level creative professional responsible for overseeing the post-production and moti...

Our client is an indigenous Oil & Gas distribution company.Job SummaryThe Team Lead Communications is responsible for developing and executing the companys internal and external communication strategies. This role ensures that corporate messaging aligns with the companys vision values and business o...

Quality Monitoring:Regularly monitor and evaluate customer interactions across various channels (phone email chat etc.) to ensure adherence to quality standards and procedures.Use quality monitoring tools and techniques to assess performance and identify areas for improvement.Analyze and score custo...

Responsible for guiding a team to successfully complete projects within established scope time and budget constraints. Defining project scope setting timelines and creating budgets.To monitor and support the Project management aspect during the construction of bank buildings and ATM deployments.Faci...

To lead and manage the end-to-end lifecycle of Enterprise Transformational Programsincluding Salesforce RPA Artificial Intelligence and Document Management Systems (DMS). The role ensures these technologies are strategically aligned to business goals through expert application of Business Analysis A...

The Business Compliance Advisory Officer provides expert regulatory and compliance advisory support across all PalmPay Nigeria business units. The role ensures products services agent activities merchant acquiring processes and operating models comply with applicable regulations. Acting as a bridge...

The Compliance Monitoring & Evaluation Officer provides end-to-end oversight of regulatory compliance internal monitoring and operational assurance across the organisation. The role ensures regulatory intelligence policy governance audit readiness and product compliance safeguarding the companys com...