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Operations & Customer Experience Manager
Job Location:
Salary:
Experience Required:
Posted:
9 October 2026 (3 days ago)
Posted:
Application Deadline:
6 January 2027
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Hiring Operations & Customer Experience Manager
Location: Ikoyi Lagos
About Company: Our client is a major West African company that specializes in building and construction projects particularly in mechanical and electrical systems across Africa.
Job Summary: The company is seeking a highly organized proactive and hands-on Operations & Customer Experience Manager to oversee day-to-day operations manage staff and service providers handle customer bookings via WhatsApp maintain documentation and ensure professional service delivery.
The ideal candidate for this role must be a highly organized proactive and detail-oriented operational professional with strong communication people-management and problem-solving skills to manage staff vet service providers handle customer experience and support executive operations smoothly.
Key Responsibilities:
- Manage customer bookings and enquiries via WhatsApp.
- Coordinate schedules payments service providers and follow-ups.
- Respond quickly and professionally and resolve customer issues.
- Supervise staff attendance punctuality appearance cleanliness and professionalism.
- Maintain staff schedules and records and address performance issues.
- Source interview and vet service providers; verify experience references and skills.
- Maintain an approved provider database and monitor performance.
- Train staff and providers on procedures customer service and professional standards.
- Conduct onboarding and refresher training as required.
- Handle paperwork filing records forms and day-to-day administrative tasks.
- Keep staff provider customer booking and payment records accurate and up to date.
- Maintain Excel trackers and operational databases.
- Prepare weekly/monthly reports and identify errors trends and operational issues.
- Monitor service quality cleanliness presentation punctuality and customer experience.
- Act as the Founders key operational support take ownership of problems and ensure tasks are completed.
Requirements
- Degree in Business Administration Management or a relevant field.
- Minimum of 3-5 years experience in a similar role.
- Background in operations administration customer service hospitality recruitment or a closely related area.
- Strong administrative capabilities with advanced Excel skills for tracking reporting and database management.
- Excellent spoken and written English with proficiency in WhatsApp and digital tools for fast-paced operations.
- Strong leadership people management organizational and problem-solving skills.
- Highly organized proactive professional reliable assertive detail-oriented tech-savvy and people-oriented.
Benefits
Highly Competitive
Required Skills:
Minimum of 3-5 years experience in a similar role. Background in operations administration customer service hospitality recruitment or a closely related area. Strong administrative capabilities with advanced Excel skills for tracking reporting and database management. Excellent spoken and written English with proficiency in WhatsApp and digital tools for fast-paced operations. Strong leadership people management organizational and problem-solving skills. Highly organized proactive professional reliable assertive detail-oriented tech-savvy and people-oriented.
Required Education:
Degree in Business Administration Management or a relevant field.
