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Sales, Customer Experience and Operations Specialist
Job Location:
Monthly Salary:
Not provided by the employer
Monthly Salary:
Experience Required:
1-3years
Experience Required:
Posted:
27 October 2026 (3 hours ago)
Posted:
Application Deadline:
24 January 2027
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Company & Role Overview
The Sales Customer Experience & Operations Specialist will support daily commercial operations by converting customer interest into sales processing and fulfilling orders accurately maintaining reliable stock and sales records and delivering an exceptional customer experience from first inquiry through post-delivery support.
Reporting directly to the Business Development & Operations Manager this is a hands-on execution role across customer service order fulfillment dispatch logistics inventory administration stockist support and digital channel updates. While the Manager owns strategy approvals and performance oversight the Specialist executes daily operational workflows and maintains accurate records and reports.
Non-Negotiable Requirements
- Industry Preference: Perfumes & Cosmetics Luxury Home Interiors Fashion Beauty or Premium Consumer Brands.
- Demographic Profile: Dynamic young professional
- E-Commerce & Systems: Direct experience with Shopify (or similar e-commerce platforms) and spreadsheets (Excel/Google Sheets).
- Core Competencies: Inventory control stock reconciliation stockist/distributor coordination and omnichannel retail operations.
Key Responsibilities
1. Sales & Customer Conversion
- Respond promptly and professionally to customer inquiries across digital channels (WhatsApp Instagram email direct messaging).
- Understand customer preferences to confidently recommend relevant products and convert inquiries into completed sales.
- Proactively identify opportunities for upselling cross-selling and driving repeat orders.
- Consistently meet or exceed personal sales and conversion targets set by management.
2. Customer Experience & Relationship Management
- Manage the end-to-end customer journey from initial inquiry through order placement delivery and after-sales support.
- Provide accurate information regarding product features pricing availability payment terms and delivery schedules.
- Address customer complaints returns and exchanges professionally and in line with company policy.
- Capture recurring customer feedback and communicate actionable insights to the Operations Manager.
3. Order Management & Dispatch
- Monitor incoming orders and ensure prompt verification of payment stock availability and delivery details.
- Coordinate picking checking packing and dispatch from the central hub.
- Liaise with courier and delivery partners tracking shipments through to final fulfillment.
- Proactively inform customers of delivery status and escalate unresolved fulfillment issues to management.
4. Inventory Administration & Control
- Maintain real-time accurate views of inventory across central storage and digital platforms.
- Perform regular stock counts track stock movements (sales transfers returns damages) and prepare reconciliations for managerial review.
- Identify and report discrepancies fast-moving items slow-moving stock and reorder points to the Manager.
5. Stockist & Distributor Coordination
- Manage routine communication and stock administration for approved stockists across Lagos Abuja Kano and other regional locations.
- Maintain accurate records of stock supplied sold returned and transferred per stockist.
Required Skills:
general management
Required Education:
Bsc
