Service Standards Jobs in Kenya

Lead supervise and motivate the front office team across both properties Ensure smooth and efficient check-in and check-out processes for all guestsMaintain high standards of guest service anticipating guest needs and resolving issues promptlyCoordinate with reservations concierge housekeeping and o...

Job Title: Human Resource Officer Location: Siaya CountyIndustry: HospitalityJob SummaryOur client in the hospitality industry is seeking a proactive and detail-oriented Human Resource Officer to support and manage day-to-day HR operations. The ideal candidate will have prior experience working in a...

Fairmont Mount Kenya has been consistently ranked among the worlds finest earning a spot on the 2024 Travel Leisure 500 list and being recognized as one of the top destinations in Africa. It has also been featured by Condé Nast Traveler as one of Africas top addition the hotel has been honored as...

KEY RESPONSIBILITIES1. Sales & Performance Management Drive sales of Safaricom products and services including SIM cards M- PESA airtime bundles registrations and value-added services. Drive sales of mobile phones and accessories from Safaricom and other approved brands. Ens...

The Food & Beverage Intern plays a key role in supporting the daily operations of the hotels restaurants bars and events. This internship provides hands-on experience in service delivery guest interaction and operational excellence. The intern will gain valuable exposure to Movenpicks brand standard...

Job Title: Hotel Supervisor Location: Siaya CountyIndustry: HospitalityEmployment Type: Full-timeJob PurposeThe Hotel Supervisor will oversee the day-to-day hotel operations to ensure exceptional service delivery operational efficiency and guest satisfaction. The role requires a proactive leader who...

Job Title: Club Supervisor Location: Siaya CountyIndustry: Hospitality / Club & LeisureJob PurposeThe Club Supervisor will oversee the daily operations of the club to ensure excellent service delivery smooth operations and a high-quality guest experience. The role requires a proactive leader who can...

Waitresses ( 9 positions ) Location: Kilimani Nairobi Job Summary Waitresses are responsible for providing food and beverage service to players and guests throughout the poker club while delivering a high level of customer service. They contribute to a comfortable and enjoyable atmosphere by attendi...

ROLE OVERVIEWThe General Manager is the custodian of the Hotels brand and guest experience responsible for delivering a refined personalized and memorable luxury lifestyle hospitality offering while ensuring strong commercial performance and operational excellence.The GM will balance exceptional ser...

Fairmont Mount Kenya Safari Club has been consistently ranked among the worlds finest earning a spot on the 2024 Travel Leisure 500 list and being recognized as one of the top destinations in Africa. It has also been featured by Condé Nast Traveler as one of Africas top addition the hotel has been...

Fairmont Mount Kenya has been consistently ranked among the worlds finest earning a spot on the 2024 Travel Leisure 500 list and being recognized as one of the top destinations in Africa. It has also been featured by Condé Nast Traveler as one of Africas top addition the hotel has been honored as...

The Waitress is responsible for providing friendly and efficient food and beverage service to guests. Duties include taking orders serving food and drinks maintaining cleanliness handling payments and ensuring guest satisfaction while following hygiene and service standards.RequirementsLadies requir...

The Depot Manager is responsible for the overall management of depot operations ensuring efficient warehousing transport dispatch inventory control and staff supervision. The roleensures daily reconciliation of stock and sales compliance with company policies andstatutory regulations cost control an...

About The RoleOur client is a leading player in the wholesale import and export sector specialising in fast-moving consumer goods. They work with international suppliers to distribute high-quality products across the country including personal care items household products healthcare goods and food...

Position: Food Security & Livelihood (FSL) OfficerReports to technically: Program Director Reports to administratively: Program ManagerLocation: Isiolo CountyAbout Action Agains...

Sales Manager (Leisure)As a Sales Manager (Leisure) drive revenue growth by crafting tailored sales strategies based on comprehensive market analysis engaging in proactive prospecting to expand the client base and fostering enduring relationships. Showcase polished presentation skills at industry ev...

Summary of Responsibilities: Reporting to the Cluster Director of People & Culture responsibilities and essential job functions include but not limited to the following:Establishment of Training ToolsConducts training needs analysis and creates content to close the gaps identified.Contribute to maki...

The Bar Supervisor is responsible for overseeing the daily operations of the bar ensuring excellent guest service efficient team performance and compliance with hotel standards health & safety and brand guidelines.Operations & ServiceSupervise daily bar operations to ensure smooth and efficient serv...

Department:ToursReporting To Tours ManagerPurpose of the Role The Group Travel Specialist & Team Lead is responsible for leading the tours operations team and planning coordinating and leading group travel programs for business leisure religious and educational clients. The role ensures seamless exe...

Main responsibilities Performs Front Office Reception and Information operations applying the organisational structure defined by the Front Office Manager Promotes the Pullman brand philosophy through his or her exemplary attitude behaviour uniform and excellent communication skills Forms the link a...