Service Standards Jobs in Kenya

Role: Hotel ManagerLocation: Eseriani The Resort Naivasha Reports To: General ManagerPosition SummaryThe Operations Manager is responsible for overseeing the day-to-day operations of the resort toensure exceptional guest experiences operational efficiency revenue growth and compliance withcompany st...

JOB DESCRIPTION: MAINTENANCE MANAGER SECTION ONE: JOB OUTLINE Job Title: Maintenance Manager / Chief EngineerDepartment: Engineering & MaintenanceReports To: General ManagerDirect Reports: Maintenance Supervisors Technicians Artisans and Plumber/Electrician teamsKey Inter-Departmental Relationships:...

This is a remote position. Position Title: Executive Assistant / Bookkeeping & Property Management Support Location: Fully Remote Kenya-based team member supporting a U.S.-based business owner Type: Full-Time preferred 40 hours per week Schedule & Availability: Availability aligned with 8...

Provide proactive support to Relationship Managers by delivering a personalized and superior transactional banking experience to Wealth and Investment clients. This includes processing client instructions across account opening payments investments lending and other transactional products.Ensure tim...

Our client is a leading medical diagnostics company present in Kenya Ghana Zambia Tanzania & Uganda recognized for their advanced tests in diagnosis of cancer neurological disorders infectious diseases and an array of genetic abnormalities. They are seeking to fill the role of Sales Manager for thei...

About the Company Our client is a growing interior solutions and fit-out company specializing in custom joinery workshop fabrication (including board cutting and edging) and end-to-end project execution. Operating for just over a year the company is building a strong reputation for delivering practi...

Business PerformanceSet periodical budget & forecastAnalyze monthly P&L and month-end reports identify deviation from business plan goalsParticipate in management meetings to review progress towards achievement of business plan goals and develop the annual business plan related for the department.Op...

Job Title: HoReCa Sales Manager - Foodservice Location: Nairobi KenyaType: Full-TimeDepartment: Sales FoodserviceReports To Commercial ManagerRole SummaryThis is a hunter-farmer role that combines new business development with deep account ownership. The HoReCa Sales Manager is the primary commerci...

Fairmont Mount Kenya has been consistently ranked among the worlds finest earning a spot on the 2024 Travel Leisure 500 list and being recognized as one of the top destinations in Africa. It has also been featured by Condé Nast Traveler as one of Africas top addition the hotel has been honored as...

Key Responsibilities Monitor and manage daily branch operations. Conduct regular branch visits and operational audits. Ensure staff comply with company procedures customer service standards and operational guidelines. Train guide and correct employees where necessary....

Leadership & Staff ManagementProven experience managing a team of stewards including training scheduling and performance management.Ability to foster teamwork and discipline within the stewarding department.Operational OversightHands-on experience with dish washing and cleaning equipment (e.g. Hobar...

POSITION TITLE: C&F Solutions Manager FUNCTION/DEPARTMENT: IFF - NairobiREPORTS TO: Head Of IFF NairobiDIRECT REPORTS: Implants JOB PURPOSEThe C&F Solutions Manager is responsible for managing Customer-Focused C&F Solutions Quality of Service ensuring seamless coordination between customers and inte...

This is a remote position.Position SummaryThe Digital Experience Lead is responsible for defining and owning the end-to-end member digital experience at KOFISI. This is not a technology-build role. It is a product definition and experience design role: the person who takes KOFISIs customer journe...

Location: All KOFISI F&B Centres- NairobiDepartment: Food & BeverageReports To: Head of F&BCore ResponsibilitiesOperations Management:Oversee all pastry production including bread viennoiserie plated desserts and confectionery items.Maintain stringent quality control across multiple locations in Ken...

About the CompanyOur client is a growing interior solutions and fit-out company specializing in custom joinery workshop fabrication (including board cutting and edging) and end-to-end project execution. Operating for just over a year the company is building a strong reputation for delivering practic...

Fairmont Mount Kenya Safari Club has been consistently ranked among the worlds finest earning a spot on the 2024 Travel Leisure 500 list and being recognized as one of the top destinations in Africa. It has also been featured by Condé Nast Traveler as one of Africas top addition the hotel has been...

Reporting to the Cluster Hotel manager responsibilities and essential job functions include but    are not limited to the following:Consistently offer professional friendly and engaging serviceEnsure the safety security and loss control policies and procedures are complied with within the hotelOvers...

Reporting to the Executive Housekeeper responsibilities and essential job functions include but are not limited to the following:Consistently offer professional friendly and engaging serviceSupervise the day-to-day operation of the department to ensure service standards are followedMaintain all gues...

ABOUT THE PROGRAMMEAfricas population is growing rapidly with young people forming an increasing share of the workforce. Yet job creation has not kept pace leaving millionsparticularly young womenwithout access to stable dignified livelihoods due to barriers such as limited education social norms an...

Sales & Operations Manager Tours & Travel (Safaris) Reporting to: Director Location: Nairobi Gross Salary: 100k - 150k Role Overview Our client is a Tours & Travel (Safaris) company seeking a highly driven and strategic Sales & Operations Manager to spearhead revenue growth and oversee day-to-day o...