Customer Care Centre Officer

As a Customer Care Centre Officer you will be responsible for: - Handling and resolving client queries and complaints across Email and Social Media channels with professionalism and efficiency

Managing investigations (Levels 1 and 2) in accordance with established protocols and delivering high-quality service within agreed service standards whilst meeting performance targets and maintaining compliance with risk regulatory and operational requirements. Documenting all interactions accurately and escalating complex matters appropriately.

Qualifications :

Type of Qualification: First Degree

Experience Required

1-2 years

• Experience in a customer service and sales role preferably in a financial institution.
• Demonstrated experience in handling customer interactions resolving queries and delivering service excellence.
• Familiarity with customer relationship management systems and processes.
• At least six months of experience working in a Contact Centre environment in the financial services sector.

Additional Information :

Behavioural Competencies:

• Articulating Information
• Convincing People
• Exploring Possibilities
• Following Procedures
• Interacting with People
• Making Decisions
• Showing Composure
• Understanding People

Technical Competencies:

• Active Listening
• Difficult Calls Management
• Electronic Communications & Devices
• Inbound Phone Statistics
• Query Resolution
• Telephone Caller Handling

Remote Work :

No

Employment Type :

Full-time