General Manager Clinic Operations

Our client a distinguished longevity and preventive medicine practice with an ambitious growth agenda and an uncompromising standard of delivery is seeking a General Manager of exceptional calibre a commercially driven operationally sharp and people-focused leader who will own the full business function of the clinic from day one. This is not a coordination role and it is not a back-office appointment. It is a general management position for a professional who is hungry to build something comfortable owning a P&L and confident enough to lead a multidisciplinary team while keeping one eye firmly on growth and the other on the client experience. We are looking for someone young ambitious and deeply invested in building a high-performing business in one of the most exciting emerging healthcare sectors in East Africa.

KEY RESPONSIBILITIES

• Take full ownership of the clinics day-to-day business operations from scheduling and patient flow to facilities vendor management and service delivery standards ensuring every function runs at the level the practices reputation demands.
  

• Own the clinics financial performance: budget management cost control procurement revenue tracking billing accuracy and financial reporting directly to the Medical Director with the confidence and literacy to make financial decisions independently.
  

• Lead the procurement function sourcing negotiating and managing supplier and vendor relationships across clinical consumables equipment and operational services always balancing quality cost and reliability.
  

• Drive an exceptional client and patient experience across every touchpoint of the clinic setting the standard monitoring it consistently and personally resolving any breakdown before it affects the practices reputation.
  

• Build lead and develop the non-clinical team front office administrative and support staff setting clear performance expectations managing performance proactively and cultivating a culture that reflects the practices values.
  

• Work closely with the Business Development Manager to actively support commercial growth understand the client pipeline contributing to corporate and partnership strategy and ensuring that what is promised to clients can be delivered operationally.
  

• Identify operational and commercial opportunities to improve efficiency reduce waste grow revenue and enhance the patient experience and bring these forward with proposals and business cases not just observations.
  

• Ensure full compliance with applicable healthcare regulatory requirements licensing standards and governance frameworks building a culture of accountability rather than checkbox compliance.
  

• A Bachelors degree in business administration management hospitality or a closely related field. A postgraduate qualification is an advantage but results and track record matter more than credentials at this level.
  

• A minimum of 5 years of experience in a General Manager Business Manager or senior operational leadership role with demonstrable ownership of financials people and commercial performance. We are not looking for a coordinator; we are looking for someone who has run something.
  

• Financially literate and commercially minded: comfortable reading a P&L owning a budget leading procurement decisions and thinking about the business in terms of revenue margin and growth not just operations.
  

• A proven people leader: experienced in building and managing teams holding people to a high standard with warmth and firmness and creating a working environment that retains good performers and develops potential.
  

• A background in healthcare hospitality luxury retail private services financial services or any other high-expectation client-facing environment where the quality of the experience is as important as the quality of the product.
  

• Digitally confident: comfortable with management systems financial reporting tools procurement platforms and the expectation of building a digital operational infrastructure from the ground up.
  

• Excellent communication and personal presentation comfortable engaging with the Medical Director a corporate partner or a high-net-worth patient and able to represent the practice credibly and confidently at every level.
  

WHAT SETS YOU APART

• You do not wait to be told what needs fixing. You see it you own it and you fix it.
  

• You are young enough to be hungry and experienced enough to know what good looks like and the gap between those two things is what drives you.
  

• You think like a business owner not an employee. Revenue cost client retention and team performance are things you take personally because they are yours to own.
  

• You thrive in environments that are still being built. Ambiguity does not unsettle you it energizes you.
  

• You are the kind of professional who makes a practice better simply by being in it and the people around you know it.