Enter a job title or keyword

Head of Operations

EM People & Culture Advisory

Job Location:

Nairobi - Kenya

Monthly Salary: Not provided by the employer

Experience Required: 5years

Posted: 28 July 2026 (30+ days ago)

Application Deadline: 25 October 2026

Vacancies: 1 Vacancy

Job Summary

On behalf of our client we are seeking a commercially minded and results-oriented Head of Operations to lead end-to-end operational activities and ensure efficient safe and cost-effective service delivery.

The successful candidate will oversee logistics warehousing distribution fleet performance and operational planning. This position requires an experienced leader capable of improving processes managing large teams and supporting a growing multi-location operation.

Key Responsibilities

Develop and implement the organisations operational strategy plans budgets and performance targets.
Oversee warehousing inventory movement transportation fleet and distribution activities.
Establish operational policies standard operating procedures and service-quality standards.
Monitor productivity turnaround time delivery accuracy utilisation cost and customer-service indicators.
Identify process inefficiencies and lead continuous-improvement initiatives.
Ensure sufficient workforce equipment systems and infrastructure are available to support operations.
Manage operational budgets and identify sustainable cost-saving opportunities.
Establish controls to minimise stock losses damages delivery failures fraud and operational disruptions.
Ensure compliance with health and safety transport environmental and other applicable requirements.
Lead coach and evaluate regional and departmental operations teams.
Manage relationships with transporters contractors suppliers and other service providers.
Work closely with commercial customer experience technology and supply chain teams.
Prepare operational reports and present performance insights to senior management.
Develop business-continuity and operational-risk mitigation plans.

Requirements

Bachelors degree in Operations Management Logistics Supply Chain Management Engineering Business Administration or a related field.
A masters degree in Business Administration or Operations Management will be an added advantage.
Relevant professional certification in operations logistics project management or continuous improvement is desirable.
At least 10 years of progressive experience in operations logistics distribution or supply chain management.
A minimum of four years in a senior management or multi-site leadership position.
Demonstrated experience managing large operational teams and third-party service providers.
Strong understanding of warehousing fleet management inventory movement and distribution processes.
Experience managing budgets and implementing productivity or cost-optimisation initiatives.
Strong leadership commercial judgement analytical and stakeholder-management skills.
Proficiency in ERP warehouse transport or other operational management systems.