Job Overview
Shift supervisors will provide and oversee on-site trauma-informed social service
delivery at city sanctuary hotels throughout New York City. Working cooperatively with
hotel operations and security staff, shift supervisors will welcome and engage migrant
and asylum-seeking single adults, families with children, or adult families (without
children). Supervisors will manage daily social service operations and provide on-the-ground support and supervision for community associates who are responsible for
completing culturally sensitive assessments and making referrals.
Hourly: $25 - $30
Responsibilities
Shift supervisors will have teams of 3 to 6 community associates and are responsible
for varied tasks including, but not limited to, the following:
- Overseeing social services operations and seamless transitions from one shift to the next
- Supervising and supporting community associates, including reviewing completed assessments
- Ensuring that community associate staff provide culturally sensitive, trauma-informed services
- Ensuring appropriate staff coverage and monitoring attendance
- Intervening in crises and counseling clients as needed
- Planning and troubleshooting with operations and security staff
- Coordinating interpretation and translation services
- Troubleshooting with NYC Department of Education (DOE)
- Coordinating with the Mayor's Office of Immigration Affairs (MOIA)
- Providing coverage for community associate staff as needed
- Meeting with operations and security staff for planning and site management
- Managing and documenting incidents
- Managing and updating rosters and attendance
Preferred Qualifications
- Bachelor's degree or two years of relevant social services experience with people who are vulnerable and have experienced significant trauma
- Strong experience in social work or other human services field with relevant experience working with people who enter the U.S. seeking asylum
- Strong understanding of trauma and how it manifests, as well as experience delivering trauma-informed, culturally sensitive services
- Excellent verbal and written communication skills
- Ability to learn quickly and problem-solve under pressure and within prescribed timelines
- Strong organizational and leadership skills
- Ability to work independently and manage a team
- Working knowledge of immigration laws and procedures
- Strong understanding of child development, child welfare, and education requirements
- Fluent in English and Spanish (written and spoken)
- 2+ years of experience supervising social services staff in the delivery of culturally sensitive, trauma-informed services
- Solid understanding of immigration laws, regulations, procedures, and benefits/entitlements
- Experience working on-site in a congregate housing setting
- Experience working with the NYC Department of Homeless Services shelter system and navigating the Department of Education and Administration for Children's Services' child welfare systems
Schedule:
Full-time during the day, evening, or overnight shifts
Multiple Locations Throughout the City