Product Analyst with strong Salesforce experience

Role- Product Analyst with strong Salesforce experience

Location Mclean VA (Day-1 Onsite) Hybrid

Pay Rate to candidate - $52-$55/hr

Client: Hexaware

Salary: Under $110,000 - $115,000 /Annum

Minimum 10+ years

Open for both Fulltime and contact- OPT only Fulltime.
H1B , GC and USC , H4 EAD can be considered for Contact and fulltime both.

JD Product Analyst | Salesforce

JD Product Analyst: Salesforce is the centralized customer management platform for managing interactions, generating impactful insights to improve decision-making, and providing capabilities that deliver a flawless experience.

Work:

• Assist the Product Owner to write user stories and edit acceptance criteria, making sure each story aligns to the feature objective
• Proactively bring ideas to the table to increase value to our customers, recognizing roadblocks early, and presenting ideas and options to key partners
• Troubleshoot product questions and technical challenges!
• Facilitate meetings to bring tech and non-tech partners together to innovate and problem solve
• Create test scripts and test product features.
• Demo solution options, existing functionality, and new functionality in various business settings
• Understand and proactively utilize Modern Delivery practices.
• Actively participate in all agile ceremonies
• Use applications including Jira, Teams, Salesforce configuration workbook, Confluence, Excel, Word, PowerPoint, Visio
• Understand and quickly learn Client Salesforce technology and value.
• Understand and quickly learn business use cases and needs.

Qualifications:

• Bachelor's Degree or equivalent work experience
• Salesforce knowledge required.
• In depth understanding of Client system functionality highly desirable
• Agile product delivery experience, including requirements capturing, writing user stories, and using Jira technology (preferred)
• Contact Center operations support and optimization experience (preferred)

Keys to Success in this Role:

• Outstanding interpersonal, technical, and organizational skills
• Ability to work independently in a fast-paced environment and flexibility to manage multiple requests and tasks against tight timelines.
• Excellent verbal and written communication skills, technical awareness, and leadership abilities
• Passion for driving value to customers