The Department of Otolaryngology (White Marsh clinic site) is seeking aPatient Service Coordinator/Medical Assistant (PSC/MA) who will work in an outpatient settingand have responsibilities related to patient care and the clinic ;Time will be split .75FTE as a MA and .25FTE as a PSC in the Johns Hopkins Oto clinic on the JHU Bethesda ;The position is centralized and will work across specialty centers to ensure optimum flow and customer service within the ;Provides exemplary customer service to patients, physicians and internal customers to aid in meeting patient satisfaction goals of the

Specific Duties & Responsibilities

• Contributes to smooth clinic operation by directing patient flow, paying close attention to volume of patients registering, being placed in clinic rooms and checking Ensures that patients are placed in rooms on
  
• Provides cross coverage for the full-time MA and PSC (registration).
  
• Obtains and records patient s vital signs: temperature, pulse, respirations, blood pressure, weight and
  
• Assists patient s to exam room and prepare patients for examination and/or diagnostic
  
• Prepares examination or treatment areas before, during and after patient
  
• May assist with medical records
  
• Maintains and uses principles of aseptic technique and infection control when performing clinical duets and
  
• Operates clinical equipment as directed by a
  
• May perform phlebotomy functions (only when necessary, the full-time phlebotomist is absent and no back-up is available).
  
• Collect and process specimens according to Standard Operating Policies and Procedures at a competent level and according to age and needs of the patient population
  
• Recognize emergency situations, implements emergency procedure according to clinic guidelines and administers first aid, including
  
• Order, stock and maintain exam rooms and clinic areas with standard levels of supplies (only when necessary).
  
• Assist patients in wheelchairs and stretchers with transfers to and from exam tables, procedure tables and scales utilizing proper body mechanics and safety
  
• May perform related and delegated tasks which include requests for prescription refills, taking and relaying messages and running
  
• Ensures that soiled linens, needle containers, and potentially infectious waste are appropriately disposed and removed from the clinic and exam area according to the infection control
  
• Serves as a back-up to maintain room assignment grid for all physicians practicing at the White Marsh Independently resolves any issues with daily room assignments and coordination of clinic Determines when to involve the clinic manager in the resolution of issues that may be beyond the scope of his/her
  
• Completes all functions of primary full-time medical assistant in his/her ;Other duties as
  
• Telemedicine triage as needed
  

Minimum Qualifications (Mandatory)

• High School diploma or GED ;
  
• Certification/Registration as a Medical Assistant ( CMA, AAMA, RMA, AMT, NAHP) ;If not currently certified/registered, must become certified/registered within 120 days of date of
  
• Current CPR certification by the American Heart Association or the American Red Cross ;
  
• Must maintain MA and CPR certification/registration during duration of employment in this
  
• Completion of an accredited Medical Assistant training program
  
• Current CPR certification required and must maintain certification for duration of
  

Physical Requirements

• Must be able to lift, push, pull and
  

Please refer to the job description above to see which forms of equivalency are permitted for this If permitted, equivalencies will follow these guidelines:

The successful candidate(s) for this position will be subject to a pre-employment background