Customer Service Representative

DAZONN Technologies Private Limited is a leading technology company that provides innovative solutions to businesses of all sizes. We are currently seeking a motivated and customeroriented individual to join our team as a Customer Service Representative.

As a Customer Service Representative you will be responsible for providing exceptional customer service to our clients. Your main duties will include answering customer inquiries resolving complaints and providing information about our products and services. You will also be responsible for maintaining accurate customer records and ensuring customer satisfaction.

Key Responsibilities:

Responding to customer inquiries via phone email and live chat in a timely and professional manner

Resolving customer complaints and issues effectively and efficiently

Providing accurate information about our products and services to customers

Maintaining customer records and updating information as needed

Collaborating with other departments to ensure customer needs are met

Identifying and escalating complex customer issues to the appropriate team members

Following up with customers to ensure their satisfaction and address any additional concerns

Keeping uptodate with product knowledge and company policies to provide accurate information to customers

Maintaining a positive and professional attitude at all times even in difficult situations

Striving to meet and exceed customer satisfaction goals

Qualifications:

High school diploma or equivalent required; college degree preferred

Previous customer service experience preferred

Excellent communication and interpersonal skills

Strong problemsolving and decisionmaking abilities

Ability to work well under pressure and handle multiple tasks simultaneously

Proficient in Microsoft Office and other computer applications

Ability to adapt to changing situations and learn new processes quickly

Strong attention to detail and organizational skills

Ability to work independently and in a team environment

Willingness to work flexible hours including evenings and weekends if needed

At DAZONN Technologies we value our employees and strive to create a positive and inclusive work environment. We offer competitive salary and benefits packages as well as opportunities for growth and development within the company.

If you are passionate about providing exceptional customer service and want to be a part of a dynamic and innovative team we encourage you to apply for our Customer Service Representative position.

Remote Work :

No