IT Support Technician - Level 23

WFH Opportunity

Our client first began in 2007 their mission has always been to make their customers lives easier with I.T. solutions tailored to their specific needs.

They are customerfocused and hope you will be too. Their goal is to be their partner when it comes to I.T. to ensure that they always have the support needed to succeed.

They are experts in the solutions they put forward and offer you the training to excel in these solutions to work efficiently as possible to deliver to your customers as quickly as possible.

After all empowering Australian businesses to perform at their best with the right I.T. solutions for their needs behind them is what they are all about.

About the Role

In this position the successful applicant will provide Level 2/ 3 support to their clients.

What they need

1. A minimum of five years of experience delivering managed IT services and / or equivalent clientfacing service experience.
   
2. Experience with implementing and managing Microsoft products including Windows Server (up to 2019) Windows 10 Microsoft 365 Exchange AD Endpoint Manager Microsoft Azure
   
3. Experience with implementing and managing HyperV and other virtualisation technologies.
   
4. Experience with implementing and managing Network infrastructure including Sophos XG Firewalls Unifi Switching Aruba and other Wireless solutions
   
5. Experience with implementing and managing backup solutions plus business continuity and disaster recovery (BCDR) solutions.
   
6. Experience implementing and managing 3CX Phone Systems