Customer Support Coordinator Onsite

Job Title: Customer Support Coordinator (Onsite)
Location: Ocoee / Boca Raton / Auburndale / Pompano Beach FL
Work Authorization: Any (Candidate must be authorized to work in the US)
Seniority: Mid. / Jr.
Earliest Start Date: ASAP
Type: Temporary Project
Estimated Duration: 12 months with possible extension(s)
Additional Requirements: Candidate must be able to provide ID for interview; Interviewing candidate must be the same individual who will be assigned to work with the client.

Job Summary:
We are seeking a Customer Support Coordinator to join our team in various locations in Florida. The ideal candidate will have experience in IT work with a focus on either security coordination or customer support. This is an onsite position and candidates must be available to work 100% of the time at the clients site.

Requirements:

Security Coordinator:

• Availability to work 100% of the time at the Clients site in Ocoee FL.
• 4 years of IT work experience with exposure to systems analysis applications development database design and administration.
• 12 years of experience in information security including knowledge of security issues techniques and implications across all computer platforms.
• Ability to lift up to 25 pounds.
• Travel may be required up to 10%.

Customer Support Technician:

• Availability to work 100% of the time at the Clients site in Ocoee / Boca Raton / Pompano Beach / Auburndale FL.
• Up to 1 year of IT work experience in computer systems or support with demonstrated knowledge of basic hardware and software products.
• Troubleshooting experience.
• Proficiency in Office 365; MS Outlook MS Excel MS Word MS Teams and Windows 10/11.
• Ability to lift 50 pounds.

Preferred:

• IT Enterprise experience.
• Virtual Meeting Applications experience.
• Government experience.

Responsibilities:

Security Coordinator:

• Monitor service desk queue and resolve support tickets.
• Review and analyze security access records for compliance.
• Maintain proper securityrelated file records and documentation.
• Assist with inventory tracking for the Information Technology Cost Center.
• Participate in team projects and assignments.
• Attend staff meetings and other meetings as required.
• Enforce procedures and security policies.

Customer Support Technician:

• Install and configure computer hardware software systems mobile devices printers and scanners.
• Identify and diagnose hardware software or networkrelated problems.
• Recommend strategies to increase efficiencies.
• Collaborate with other areas of the IT department on projects and initiatives.
• Participate in afterhours oncall rotation.
• Travel to remote locations to provide support as needed.