Customer Service Quality Assurance Supervisor
Posted on :
30-11-2021
Employer Active
1 Vacancy
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Job Description
Req ID : 799738
- Manage a team of Quality assurance specialists.
- Prepare and share weekly, monthly reports with your direct manager in timely manner.
- Prepare and update the templates and translation requests for (scripts, shift briefs, Terms & Conditions, IVR scripts etc...)
- Create and update written and visual training materials and external customer resources.
- Conduct random evaluations of agent tickets/chats/calls to ensure the quality of the Customer Service Team and adherence to each department’s policies and procedures.
- Identify areas of improvement on a team level, and make recommendations for enhancements to training materials and internal/external resources.
- Plan and conduct group workshops based on customer feedback, employee metrics, and frequent performance or efficiency matters
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
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