Guest Experience Purobeach

What are we looking for
Guest Experience at Purobeach Team Members serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitude behaviours skills and values that follow:

• Calm efficient and organized with great attention to detail
• Excellent personal presentation and communication skills
• A passion for delivering exceptional levels of Guest service
• Ability to multi-task while maintaining a positive attitude when working with a VIP Guest
• Computer literate and able to navigate through Company systems
• Professional manner with an emphasis on hospitality and guest service
• Guest relations experience in the hotel leisure and/or entertainment sectors
• Proven ability to listen and respond to demanding Guest needs
• Conflict resolution experience
• Cash handling experience
• Fluent Spanish and English

What will it be like to work for Hilton
The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture and we are consistently named among one of the Worlds Best Workplaces. We support the mental and physical wellbeing of all Team Members so they can Thrive thanks to innovative programs and benefits such as workplace flexibility career growth and development and our Go Hilton Team Member Travel discount program. Hilton prioritizes understanding and integrating our Team Members unique perspectives and voicesalong with those of our Guests Owners Suppliers and Partnersto cultivate a diverse and inclusive environment for all. Check out the Hilton Careers blog and Instagram to learn more about what its like to be on Team Hilton!
We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participatein the job application or interview process to perform essential job functions of his or her role and to receive other benefits and privileges of employment.
-Your Candidate Experience in every selection process is very important to us. As such you might receive an email from The Hilton Recruiting Team ()with the subject line Your experience with Recruiting with a request to learn more about your interviewing experience. The email is not spam and you can click the link. The survey should take no more than 1 minute to complete and we would appreciate your feedback as this will help our Human Resource and Recruiting Teams to focus on what is important to you-

As a Guest Experience at Purobeach you will coordinate all Purobeachs communication taking responsibility for achieving maximum customer satisfaction ensuring that they receive the best service in collaboration with the rest of the team that makes up the work center.

What will I be doing
Provide listening information and persuasion skills to the customer in order to obtain consent loyalty and support for present and future actions. A Guest Experience Team Member truly influences the first impressions of our VIP Guests and therefore is responsible for performing the following tasks to the highest standards:

• Act a as Purobeach Ambassador connecting and engaging with our guests offering the best experience possible in our venue.
• To be able to create special moments and meaningful interactions with our visitors and guest of the hotel.
• Prevention follow up and resolution of possible complaints with our guests.
• Representing and promoting the Purobeach brand.
• Managing requests and reservations from premium clients partners and PRs.
• Communication link between the Floor Manager and Reception
• Reporting cleanliness order and maintenance incidents along the shift.

EOE/AA/Disabled/Veterans