French-Speaking Customer Experience Specialist

French-Speaking Customer Experience Specialist Valencia Spain

Role Overview

Join a leading global Outsourcing/BPO provider in the beautiful coastal city of Valencia! As a French-speaking Customer Experience Specialist you will be the primary point of contact for French customers ensuring a high-quality journey across multiple channels. This is an on-site full-time role in a dynamic people-focused environment that prioritizes empathy and professionalism.

Your Responsibilities

• Omnichannel Engagement: Communicate with customers via phone email live chat and social media platforms.
• Personalized Support: Listen to and address customer concerns with care to ensure a positive experience and high satisfaction levels.
• Problem Solving: Offer clear guidance and effective solutions to help improve customer retention.
• Process Improvement: Identify common customer needs and escalate suggestions for internal enhancements.
• KPI Management: Strive to meet and exceed targets related to service quality productivity and customer happiness.

Requirements

• Languages: Native or fluent French (C1) and proficient English (B2).
• Legal Status: Candidates must hold an EU Passport or a valid Work Permit for Spain.
• Experience: Previous background in hospitality customer service or financial services is a strong plus.
• Soft Skills: Excellent interpersonal skills a solution-oriented mindset and a passion for customer-centric work.
• Tech-Savvy: Familiarity with Google Suite MS Office and CRM tools.
• Attributes: Ability to work independently and as part of a team in a fast-paced environment.

The Offer

• Location: Modern office in Valencia close to the beach with sunny weather year-round.
• Well-being & Culture:
  • Free lunch provided daily in the office.
  • Private health insurance.
  • Bootcamp sessions twice a week for employee fitness.
  • Friday team drinks to celebrate the work week.
• Professional Development:
  • Spanish lessons available for non-native speakers.
  • Career development support and access to internal training.
• Extras: Paid training great base salary and a multicultural team environment.

Are you ready for a life-changing move to the Mediterranean coast Valencia offers the perfect mix of high-quality city life vibrant culture and stunning beaches. If youre a French speaker looking for a professional and supportive work environment this is your chance! Apply today and join our international family in Spain!