Night Guest Service Agent
Share
Job Location:
Monthly Salary:
Posted on:
Vacancies:
Job Summary
Your mission
Guest Service Agent at REMS
Summary
The Guest Service Agent is in charge of ensuring a perfect guest experience by: communicating welcoming and assisting them during their stay while ensuring the quality compliance of the properties. He is also responsible for reporting to the Property Managers and Property Leaders.
Responsibilities
Guide our guests using our communication tools (PMS and phone calls).
Welcome the guests to the properties and assist them during their stay (check-in).
Offer additional services to the guests (guided tours extra cleaning breakfast etc..).
Acknowledge and advise on tourist attractions (food & beverage recommendations transportation cultural events etc.).
Cover the reception of the guests in our office.
Communication with the Property Management Cleaning and Maintenance Departments on the specific operation needs.
Conditions and Benefits
Location: Malaga historic center.
Schedule: 5 days per week 8 hours per day and 1hour break. Detailed schedule will be defined by the Guest Service Team Leader every month.
For the night shift: Schedule varies from 00:00 t0 08:00 am.
Possibility of part time scheduling starting from 30H/ Week.
Contract: Permanent employment contract with a trial period depending on profile.
Days off: 2 days per week
Salary: Between 20.500 EUR and 25.500 EUR annually.
To go any further please send your CV at:
Follow us on Facebook Instagram & Linkedin @
Summary
The Guest Service Agent is in charge of ensuring a perfect guest experience by: communicating welcoming and assisting them during their stay while ensuring the quality compliance of the properties. He is also responsible for reporting to the Property Managers and Property Leaders.
Responsibilities
Guide our guests using our communication tools (PMS and phone calls).
Welcome the guests to the properties and assist them during their stay (check-in).
Offer additional services to the guests (guided tours extra cleaning breakfast etc..).
Acknowledge and advise on tourist attractions (food & beverage recommendations transportation cultural events etc.).
Cover the reception of the guests in our office.
Communication with the Property Management Cleaning and Maintenance Departments on the specific operation needs.
Conditions and Benefits
Location: Malaga historic center.
Schedule: 5 days per week 8 hours per day and 1hour break. Detailed schedule will be defined by the Guest Service Team Leader every month.
For the night shift: Schedule varies from 00:00 t0 08:00 am.
Possibility of part time scheduling starting from 30H/ Week.
Contract: Permanent employment contract with a trial period depending on profile.
Days off: 2 days per week
Salary: Between 20.500 EUR and 25.500 EUR annually.
To go any further please send your CV at:
Follow us on Facebook Instagram & Linkedin @
Your profile
Skills and qualifications
Good writing and spelling capabilities in English and Spanish (French and any other language is a plus).
Be reactive adaptive and improvise while facing issues.
Having strong customer relationship capabilities.
Good knowledge of Andalucia is a plus (restaurants cultural sites activities...).T
Experience as a receptionist in a hotel or AirBnB accommodation is a plus.
A Bachelors degree in a relevant field is a plus.
Good writing and spelling capabilities in English and Spanish (French and any other language is a plus).
Be reactive adaptive and improvise while facing issues.
Having strong customer relationship capabilities.
Good knowledge of Andalucia is a plus (restaurants cultural sites activities...).T
Experience as a receptionist in a hotel or AirBnB accommodation is a plus.
A Bachelors degree in a relevant field is a plus.
About us
REMS is the top quality Airbnb management company in Spain.
We provide holiday experience to our guests and a full scope of services to property owners; Real Estate Reform and Interior Design as well as Rental Management and Housekeeping in the most valuable locations of the Costa del Sol.
Excellence and organization are our mottoes our multicultural team is determined to face ambitious challenges in order to grow and establish ourselves as a leader in the industry.
We provide holiday experience to our guests and a full scope of services to property owners; Real Estate Reform and Interior Design as well as Rental Management and Housekeeping in the most valuable locations of the Costa del Sol.
Excellence and organization are our mottoes our multicultural team is determined to face ambitious challenges in order to grow and establish ourselves as a leader in the industry.
Required Experience:
Unclear Seniority
About Company
REMS is the top quality Airbnb management company in Spain. We provide holiday experience to our guests and a full scope of services to property owners; Real Estate, Reform and Interior Design, as well as Rental Management and Housekeeping in the most valuable locations of the Costa d ... View more
