English-Speaking Customer Experience Specialist
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Job Summary
English-Speaking Customer Experience Specialist Valencia Spain
Role Overview
Join a leading global Outsourcing/BPO company in their Valencia office! As an English-speaking Customer Experience Specialist you will be the primary point of contact for international customers ensuring a high-quality journey across multiple channels. This is an on-site full-time role in a dynamic people-focused environment located in one of Spains most beautiful coastal cities.
Your Responsibilities
- Omnichannel Engagement: Communicate with customers via phone email live chat and social media platforms.
- Personalized Support: Listen to and address customer concerns with professionalism and empathy to ensure a positive experience.
- Problem Solving: Offer clear guidance and effective solutions to enhance customer satisfaction and retention.
- Continuous Improvement: Identify customer needs and escalate suggestions for internal process enhancements.
- Targets & Quality: Strive to meet and exceed KPIs related to quality productivity and overall customer satisfaction.
Requirements
- Languages: Fluency in English (C1 level).
- Legal Status: Candidates must hold an EU Passport or a valid Work Permit for Spain.
- Experience: Previous background in hospitality customer service or financial services is a strong advantage.
- Soft Skills: Excellent communication and interpersonal skills with a passion for customer-centric work.
- Tech-Savvy: Familiarity with Google Suite MS Office and CRM tools.
- Mindset: Ability to work independently and as part of a team in a fast-paced environment.
The Offer
- Location: Modern office in Valencia close to the beach with plenty of sunny weather.
- Well-being & Culture:
- Free lunch provided daily in the office.
- Private health insurance.
- Bootcamp sessions twice a week for employee well-being.
- Friday team drinks to foster a friendly work atmosphere.
- Learning: Spanish lessons available for non-native speakers.
- Career Growth: Professional development support and access to internal training opportunities.
- Extras: Paid training great base salary and a multicultural team environment.
Are you ready for a career move to the Mediterranean coast Valencia offers the perfect mix of high-quality city life vibrant culture and stunning beaches. If youre a fluent English speaker looking for a professional and supportive work environment this is your chance! Apply today and join our international family in Spain!
