Italian-Speaking Customer Service Representative

Italian-Speaking Customer Service Representative Lisbon Portugal

Location: Lisbon Portugal (On-site)
Languages Required: Italian (C1/Native) & English (B2)
Contract Type: Fixed-Term Contract (6 months)

Training Start Date

• 28 May 2026

Working Schedule

• Monday to Saturday
• Rotational shifts between 07:00 19:00
• Sunday 1 rotational day off per week

About the Role
Join an international customer support team representing a globally recognized home appliances brand in Lisbon.

As a Customer Service Representative you will support customers with inquiries troubleshooting and service-related requests while delivering a high standard of customer satisfaction and professionalism.

This is an excellent opportunity for Italian-speaking candidates looking to build an international career in Portugal within a multicultural and dynamic environment.

Main Responsibilities

• Provide customer support via phone email and chat
• Assist customers with product inquiries and troubleshooting
• Handle service-related requests professionally and efficiently
• Ensure accurate and timely communication with customers
• Maintain customer records and document interactions
• Collaborate with internal teams to resolve customer issues
• Deliver high-quality customer experience and satisfaction

Requirements

• Fluent Italian (C1/Native level)
• Good level of English (B2)
• Strong communication and interpersonal skills
• Problem-solving mindset and attention to detail
• Ability to work in rotational shifts
• Customer-oriented attitude and adaptability
• Previous customer service experience is considered an advantage
• EU citizenship or a valid Portugal residence/work permit is required

Salary & Benefits

• Base Salary: 1000 gross/month (14 salaries per year)
• Meal Allowance: 7.23/day
• Transport Allowance: 20/month
• Performance Bonus: Up to 100 gross/month

What the Company Offers

• Paid training and continuous support
• International and multicultural work environment
• Career growth opportunities
• Stable project with a globally recognized brand
• Modern office location in Lisbon

Recruitment Process

1. CV Review
2. Language Assessment
3. Interview with the Hiring Team

If you are passionate about customer service and would like to build your career in Lisbon we would be happy to hear from you.