Dutch Speaking Customer Advisor

Are you a disciplined problem-solver with a sharp eye for detail We are looking for fluent Dutch speakers to join a specialized team representing a global leader in online payment solutions.

This is a 100% remote role based in Portugal. Whether you prefer the serenity of the Algarve or the energy of Lisbon you will have the freedom to work from anywhere in the country while helping secure global digital transactions.

YOUR MISSION: EXPERT PAYMENT SUPPORT

As a brand ambassador for a top fintech company you will provide high-level support in a fast-paced environment. Your goal is to provide every user with clear professional and effective guidance.

• Multi-Channel Support: Deliver fast and accurate solutions via phone email and live chat.
• Problem Solving: Manage complex inquiries regarding account security payments and transaction history.
• Technical Guidance: Help users navigate the platform and mobile app with clear easy-to-follow instructions.
• Security & Integrity: Handle sensitive issues like refunds billing and fraud prevention with total discretion.
• Case Management: Maintain detailed records and escalate high-priority financial cases to the correct departments.
• Expert Knowledge: Stay up to date on the latest platform features and international financial regulations.

THE IDEAL PROFILE: INDEPENDENCE & PRECISION

We need high-performing professionals who can manage a virtual office while maintaining world-class service standards.

• Language Skills: Native or near-native Dutch (C1) and professional English (B2) for team collaboration.
• Location: You must reside in Portugal (or be ready to relocate) and hold a valid EU work permit.
• Self-Management: Strong organizational skills and the ability to work independently.
• Communication: Excellent verbal and written skills with an analytical mindset.
• Tech Savvy: Comfortable using digital financial tools and navigating the online economy.

PREMIUM BENEFITS & GROWTH

We provide the equipment and training; you provide the talent.

• Total Flexibility: A permanent work-from-home model from anywhere in Portugal.
• Professional Tech Kit: We ship a full hardware setupincluding a laptop and headsetdirectly to your door.
• Competitive Pay: A reliable base salary plus monthly performance bonuses.
• Full Coverage: Private health and life insurance from your very first day.
• Career Paths: Ongoing coaching and clear opportunities to move into leadership or specialized roles.

RELOCATION SUPPORT (For International Candidates)

If you are moving to Portugal to join us we make the transition seamless:

• Flight Support: Organized and fully paid airfare to Portugal.
• Initial Housing: Temporary accommodation to help you settle in while you find your permanent home.

Ready to build a career in fintech while enjoying a remote lifestyle in Portugal Apply today to join a global leader.