Customer Service Specialist

Customer Service Specialist (German) Porto Portugal

Location: Porto Portugal
Work Model: On-site
Languages Required: German (C1) & English (B2)

Start Date: 11 June 2026

About the Role
We are looking for motivated German-speaking professionals to join an international customer support team for a leading project in the banking sector.

As a Customer Service Specialist you will be the first point of contact for customers assisting them with banking-related inquiries while delivering a high level of professionalism and customer satisfaction. This role combines customer support with a proactive and service-oriented approach in a dynamic and fast-paced environment.

Main Responsibilities

• Provide inbound customer support related to banking services
• Assist customers with:
  • Phone banking ID setup
  • T-PIN configuration
  • Postbank app setup and support
• Handle general retail banking service inquiries
• Present products and services in a professional and customer-oriented manner
• Support marketing and customer engagement campaigns
• Ensure accurate documentation of customer interactions
• Maintain confidentiality and compliance with company procedures

Requirements

• Fluent German (C1 level)
• Good level of English (B2)
• Strong communication and problem-solving skills
• Customer-focused and professional attitude
• Sales-oriented mindset and willingness to support customer engagement
• Ability to work in a fast-paced environment
• Previous customer service experience is considered an advantage
• EU citizenship or a valid Portugal residence/work permit is required

Salary & Benefits

• Base Salary: 1100 gross/month (14 salaries per year)
• Performance Bonus: Up to 200 gross/month (12 salaries)
• Meal Allowance: 7.63 net/day
• Annual Meal Allowance Total: Approximately 2014.32

Relocation Package

For candidates relocating from outside Portugal:

• Shared accommodation for up to 12 months
  • Utilities included
  • 280/month deducted from salary
• Flight reimbursement up to 400 (economy class) after 6 months of employment

Working Schedule

• Monday to Friday
• Standard schedule: 08:00 17:00
• Potential future rotational schedule between 08:00 20:00
• Two days off weekly (Saturday & Sunday)

Why Join the Team

• International and professional work environment
• Stable project within the banking sector
• Career growth and development opportunities
• Competitive salary and bonus structure
• Relocation support for international candidates
• Modern office environment in Porto

Recruitment Process

1. Application & CV Review
2. Language Assessment
3. Interview with the Hiring Team

If you are customer-oriented fluent in German and English and looking for an international career opportunity in Portugal we would be happy to hear from you.