Assistant Services Manager (Electronic Access and Collection Assessment) (at the Rank of Executive Officer)

The University of Hong Kong Libraries Collection Services (Collection Services) is responsible for providing quality services for resources and access in support of learning teaching and research. Collection Services encompasses Acquisitions Cataloguing Collection Management and Collection Development for the Libraries general collections in both physical and electronic formats.

The Role

Reporting to the Collection Services Librarian the appointee will support the management and ongoing development of the Libraries electronic resources ensuring seamless access and optimal user experience. The appointee will help oversee the sections day-to-day operations and contribute to the continuous improvement of workflows and best practices for access management of library electronic resources.

Key responsibilities include:

• Manage andmaintainaccess to subscribed and open-access electronic resources (e-journals e-booksdatabasesand other digital content) including set-upactivationand ongoing maintenance

• Coordinate electronic resource lifecycle activities including trialsrenewalsand changes and liaise with vendors and internal stakeholders as needed

• Monitor and resolve access and discovery issues working with vendors and relevant Library teams to ensuretimelytroubleshooting and communication

• Maintain and improve electronic resource records and related knowledge base settings to supportaccuratediscovery and linking

• Collectanalyseand report electronic resource usage and access statistics to support evidence-based decision-making and service improvement

• Developdocumentand continuously improve team workflowsproceduresand service standards for electronic resources management in line with current trends and technologies

• Collaborate with different Library teams to support user-oriented discovery services and enhance access to electronic resources

Qualifications and Qualities

Applicants shouldpossessarecognized degree or diploma in Library and Information Science (or a related discipline) preferably with 10 years relevant post-qualification should be proficient in written and spoken English and Chinese (including Putonghua) withstrong communicationand interpersonal skills and sound analytical and problem-solving abilities.

Candidates should have in-depth knowledge and strong technical skills in electronic resources management including:

• Experience in electronic resources management including activation accessmaintenanceand issue resolution relating to electronic resources

• Familiaritywith Alma andPrimoVE including knowledge base/link resolver concepts and related workflows

• Experienceinmanaging electronic resource records and ensuringaccuratediscovery linking and holdings coverage

• Ability to work with vendors and publishers on access configuration authentication serviceincidentsand product changes

• Experience withelectronic resourceusage statistics and analytics

• Knowledge of authentication andelectronicaccess mechanism(e.g. IP authentication proxy and federated access) andinvestigationof access failures

• Knowledge of licensing concepts of electronic resources

• Familiarity with Python SQLand current AI applications is an advantage

What we offer

The appointment will be made on a fixed-term full-time contract for 2 years tocommenceas soon as possible with the possibility of renewal subject to satisfactory performance. A highly competitive salarycommensuratewith qualifications and experience will be offered together with contract-end gratuity and University contribution to a retirement benefits scheme at 10% of basic salary. Other benefits include annual leave and medical benefits.

How to apply

The University only accepts online application for the above post. Applicants should apply onlineat the Universitys careers site () and upload an up-to-date C.V. Review of applications will commence as soon as possible and continue until May 31 2026 or until the post is filled whichever is earlier.

The University is an equal opportunities employer and

is committed to equality ethics inclusivity diversity and transparency